TnG eWallet Discussion Thread V1, eWallet, PayDirect
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 May 9 2020, 02:02 PM
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#21
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Junior Member
392 posts Joined: Nov 2008  
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my tng cannot show the transaction history (blank page when I click the transaction), cannot show the bill list, cannot show the postpaid list.
When I pay Lazada with tng also stuck at blank page.. Any way to solve this? Tried to reinstall also same.. |
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May 9 2020, 09:55 PM
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#22
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(smartfreak @ May 9 2020, 08:09 PM) Clear both data and cache, uninstall and reinstall still can't solve? Maybe can contact CS? Ya, all done but still same result..  Email sent to CS dy, but I can expect the reply, lol Should be my phone problem since it is an old android phone. |
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May 12 2020, 02:26 PM
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#23
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(fruitie @ May 12 2020, 01:30 PM) An update for my case in case you are interested or for others' future reference. Hi, sisI made a call to TnG e-Wallet CS and my call was picked up instantly, good job on that. I was told for refunds, will need to be validated first by their team before can be released back to us. I did ask why I didn't need to do that for my previous refunds as they were refunded back to me directly. He couldn't answer me.  Anyway, after the call, the procedure is CS will send us an email to provide some information for this refund. I have received the email from him and already replied back to him. He assured me will be processed soon.So, if you don't receive back the refund instantly in your wallet, then can try calling CS. I also facing same problem. Lazada notify refunded complete but tng hvnt update the refunded amount. But my Lazada wallet transaction do capture the refunded amount, even though I pay via tng. However, I think the refunded amount did not add in to my wallet balance. Do your lazada wallet transaction capture the refunded amount? Updated: After i submit screenshot of transaction to CS, they close ticket and saying Lazada will refund money to me, lol This post has been edited by rooneybeckham: May 12 2020, 03:19 PM |
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May 15 2020, 10:41 PM
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#24
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(dh13 @ May 15 2020, 07:51 PM) Have your received the refund? Not yet. CS said 3 to 5 working days.. |
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May 19 2020, 02:41 PM
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#25
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(dh13 @ May 15 2020, 07:51 PM) Have your received the refund? QUOTE(fruitie @ May 15 2020, 08:22 PM) No.. Update my case, Just received refund today. Ngam ngam 5 working days  Today called again, they said still not yet, I have to follow up on next Monday which is 5th working day - the last day of grace period.  |
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Jan 3 2022, 06:54 PM
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#26
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Junior Member
392 posts Joined: Nov 2008
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This month TnGo very fast to credit the cash back for HSBC reload.
But my another basic account still full with RM200, thus did not get the CB, never expect CB kick in by 1st working day  Anyone had same experience before and success to claim back the CB? |
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Mar 18 2024, 09:04 PM
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#27
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(xiaomoon @ Mar 18 2024, 02:22 PM) ewallet cannot topup enrichmoney...ewallet's card like tng visa and boost beyond card can topup enrichmoney Using TNG visa card top up Enrichmoney will utilise non-transferable fund? |
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Mar 18 2024, 09:37 PM
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#28
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(cybpsych @ Mar 18 2024, 09:34 PM) afaik, TNG visa always use NT balance first... Weird, I try twice to top up Enrichmoney, all transaction failed and TNG pop out msg saying insufficient fund also visa reversals will goes back to T balance.... rm8 af for the card is worth it   I hv enough NT balance.. |
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Mar 18 2024, 10:01 PM
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#29
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(cybpsych @ Mar 18 2024, 09:40 PM) how much in your T balance? My T balance is RM90++try spend > T balance at other place (not enrichmony), see if works or not Use to reload shopeepay RM100, can go through.. Try again with RM100 to Enrichmoney, still failed |
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Apr 3 2024, 07:31 AM
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#30
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Junior Member
392 posts Joined: Nov 2008
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Hi, now pump petrol using TNG card not refund of unused amount instantly? Now still charge RM200 after half an hour.
Last month still having refund instantly.. |
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Apr 3 2024, 07:59 AM
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#31
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(cybpsych @ Apr 3 2024, 07:40 AM) probably intermittent kot My last petrol transaction is last 2 weeks, so I am doubt is there any policy change that I not aware we need more sample size to determine if this is intermittent slow/delayed reversal or a policy change at TNGD side not that we go to petrol stations everday pump petrol/recycle NT balance to check TNGD behavior  btw, I also realised my lazada refund still pending credit back to my TNG after 3 days..The last Lazada refund that I had was in January which almost instantly too  cybpsych liked this post
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Apr 4 2024, 07:22 PM
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#32
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(tshuihow @ Apr 4 2024, 11:46 AM) Still having issue today? Still yet to refund.Oledi lodge a ticket to TNG careline, they replied need to wait merchant to initiate the settlement~ |
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Apr 5 2024, 11:18 AM
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#33
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(jenern84 @ Apr 5 2024, 08:08 AM) I just called the careline. From April onwards they will hold the money for 30 days before the refund. You can only called in again after 30 days if you have not receive after the duration. change policy without notice again?  Did they say this apply to all platform? Coz I have one Lazada refund also still pending.. If apply to all, then will avoid to use TNG card dy~ |
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Apr 5 2024, 11:36 AM
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#34
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Junior Member
392 posts Joined: Nov 2008
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QUOTE(cybpsych @ Apr 5 2024, 11:25 AM) merchant refund should be safe, i just received mine without issue. Yours was instantly or after few days?fyi, transaction reversal (charge-then-refund/reverse) doesnt use pre-auth method (hold-charge-refund/reverse balance) probably tngd is purposely "delay" the pre-auth reversal crediting based on Petrol AFD (MCC 5542). Mine is 5th day. Previously was within same day if not mistaken. I use TNG to pump petrol thinking 1 stone kills 2 birds, use for normal transaction and convert some NT to T Now hv to use back my Setel app.. |
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