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 TnG eWallet Discussion Thread V1, eWallet, PayDirect

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John Chaser
post Nov 15 2022, 09:04 AM

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Apologies if this has been asked before but did anyone get account dormant message?

I've used a number of times this including making purchases last week via online store.

Today I get a warning they will start charging dornant accounts.

user posted image

EDIT: missed out on the post before mine because it was on the previous page. Seeing that almost everyone received it despite using it daily means this was sent out by mistake.

This post has been edited by John Chaser: Nov 15 2022, 12:09 PM
John Chaser
post Nov 15 2022, 01:22 PM

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https://www.lowyat.net/2022/288762/touch-n-...res-march-2023/

QUOTE
In general Touch n’ Go eWallet says that it will be implementing five key changes. One is that it will be moving away from using OTP SMS “to a more secure authentication method”. While it won’t be completely going away, the alternative will be the use of facial authentication, which is oddly specific as biometric authenticatios go. Other methods of authentications are also in the works, but the company did not share more details on that front. The company also claims that it will be more stringent with its fraud detection rules, as well as its blocking of suspicious transactions.
Next, the Touch n’ Go eWallet will also be implementing a verification and cooling-off period for new sign-ups. Authentications of online transactions will also be restricted to only a single device for every account holder. And finally, Touch n’ Go Digital will be setting up a dedicated customer service hotline to deal with scam and fraud.


FYI, if your account gets locked from now till Q1 2023, good luck getting unlocked within a day. Also good luck reaching out to customer service. From the looks of it their current CS team is stretched thin.
John Chaser
post Dec 1 2022, 12:55 PM

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QUOTE(gooroojee @ Dec 1 2022, 09:12 AM)
user posted image

Bonus 2% hibah only for your first RM1000 in GoInvest via TNG.
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App is getting hammered.
Attached Image
John Chaser
post Dec 26 2022, 05:14 PM

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QUOTE(cybpsych @ Dec 26 2022, 05:10 PM)
// For your peace of mind in 2023
4:11 PM

We'll tighten our 'fraud rules' & block suspicious transactions to further protect your eWallet. Learn all 5 NEW security measures planned for 2023. //
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While waiting spend that RM1 for WalletSafe.
John Chaser
post Jan 18 2023, 02:06 AM

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» Click to show Spoiler - click again to hide... «

TnG card discout at 0%. Amazing.
John Chaser
post Feb 2 2023, 10:42 AM

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Have they revised the maximum amount of money to rm9499 for Go+ ?
Earlier I tried to put Rm20 but it keeps giving message saying it exceeded. I put in Rm19.99 then only it accepted.
John Chaser
post Feb 4 2023, 08:16 PM

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QUOTE(kiritoffx @ Feb 3 2023, 04:33 PM)
recent exp.. ..if u got money in GO+, dont withdraw everything in it, left some money.

i withdraw everything last december, and tng disable GO+ access. cannot cash in, took almost 2 weeks of chatting, emails with tng to gain access to GO+

now, i want to use goinvest as max out9500 in GO+ but still in verification process. already chat and call, still no able to cash in goinvest
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This is new. I've done full withdrawals of both Go+ and GoINV on the same day. Encountered no bans. Withdrawal was to bank account.

Did you have any pin or credit card amount moved to Go+ or GoINV ?
John Chaser
post Feb 12 2023, 12:56 AM

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QUOTE(Arvinaaaaa @ Feb 12 2023, 12:52 AM)
Geng, i used my visa tng and the petron deducted 200 for preauthorization

How many days will it take ya for them to refund? Anyone experienced this with the new visa card?

Cheers
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Oh damn, they practice the same RM200 pre-authorization here too?!
Thought they only do this on credit cards when using petrol pump on weekends.


John Chaser
post Feb 16 2023, 04:29 PM

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Just received call from some random number (60162996007) regarding Principal GoInvest plan via TNG eWallet.
Anyone else got a similar call?
John Chaser
post Mar 2 2023, 01:18 PM

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QUOTE(akhito @ Mar 2 2023, 10:18 AM)
so tap secure is basically push notification to approve transaction
but how is this safer than pin or face verification.unless u keep a special that was lock up just to approve transaction that only u have access to.

fingerprint la macha also unbind phone number to be used as login let ppl set username with security phrase
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Best to feedback them here:
https://customerservice.touchngo.com.my/eservices/

If enough people provide feedback, they will succumb to social pressure and implement it in upcoming version.
John Chaser
post Dec 4 2023, 10:15 AM

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QUOTE(coolguy_0925 @ Dec 3 2023, 09:00 PM)
Just a friendly reminder to those who rely heavily on e-wallet to pay

Brace for tmr might be another laggy morning biggrin.gif
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Yep, GoRewards portion is not displaying the points due to heavy traffic.
John Chaser
post Mar 8 2024, 05:16 PM

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QUOTE(aubergine6958 @ Mar 8 2024, 02:59 PM)
Receive this into my ewallet, should be from the Principal reward but cant remember from which Campaign..But only one of the ewallet receive this, the another account didnt.

user posted image
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Lucky you. Got Rm80 on my side today.
John Chaser
post Jun 19 2024, 10:57 PM

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Did the recent update remove fingerprint authentication?
Usually it'll prompt each time you open it or swipe from another apo.

UPDATE: seems it's back now. Fingerprint authentication re-appeared after phone reboot.

This post has been edited by John Chaser: Jun 20 2024, 08:28 AM

 

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