Is there a way to speed up loading TnG app? Always wanted to pay at supermarket but the app takes ages to load up, stuck at the tnG logo.

Already written there "as part of BNM regulations".

When I get a NEW phone and transfer my old simcard to it, can I still continue to use the TnG ewallet account(registered with old simcard) in the OLD phone without the old simcard?

ya i've tried that but the adjustment is not ideal so i was wondering if the app has finer control of the size. Thanks

Screengrab from my iphone. See how tiny the text is (on a 6inch screen.) To make it worse, its white on black background. The only choice i hv is to use my iphone zoom function control. The iphone text size control does not affect the TnG website page. I guess the TnG App does not have that functionality.
these UI designers need to level up!

Hi,
was poking around through my tng ewallet, then the Scan and Pay commands went missing to be replaced by these 2 highlighted in red box.
How to get the Scan and Pay back?

I've never thought that deleting my Touch N Go E Wallet account would be such a frustrating experience.   
When I tried to delete the app, the app mentioned there's an error occurred and also mentioned that I have pending services that haven't settled.

1) I've contacted their Live Chat team. The staff informed me that I have pending toll services that I haven't settled. Topup my account. Waited for more than 24 hours, no deductions happened. Checked back my transactions, I've checked they have charged on my pending toll transactions on early March.
2) Call their call centre team twice. Different agents provided different response. One of them asked me to provide error screenshot by email etc.

I don't know why it's such a difficult experience to delete the app. All of the 3 agents really lack experience in handling customer issues.

I'm totally done using Touch N Go app. I'm moving back using Cash, card or qr payment using banking app.

If I want to reload my touch n go card, it's better I just go reload at Caring, Watsons. No wonder I've seen a lot of complain on their FB Page.

Dear Sir/Madam,
We couldn't help but notice that you're facing some issues with a transaction.
Request: Payment and Top Up
Date: Jul 6,2025 at 11:35:35 PM MYT
Device: samsung SM-S928B
To proceed, please go to the reload page to manually top-up your eWallet balance. You may also refer to our One-time top-up FAQ for further guidance.
If you are still facing issues, please don't hesitate to reach out to our Careline
Regards,
Touch 'n Go eWallet