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 TnG eWallet Discussion Thread V1, eWallet, PayDirect

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sben525
post Dec 1 2022, 11:42 AM

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i have check my TNG card in TNG wallet, the pay direct is turn on, but when i use it in toll, still deduct my card balance, anything i missed?
gooroojee
post Dec 1 2022, 11:43 AM

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QUOTE(sben525 @ Dec 1 2022, 11:42 AM)
i have check my TNG card in TNG wallet, the pay direct is turn on, but when i use it in toll, still deduct my card balance, anything i missed?
*
(Ignore this post.. misread it as Quick Payment...)

This post has been edited by gooroojee: Dec 1 2022, 12:02 PM
sben525
post Dec 1 2022, 11:49 AM

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QUOTE(gooroojee @ Dec 1 2022, 11:43 AM)
Pay direct excludes toll and parking.
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huh, new rules?
i still can see TNG ewallet history toll trx on early November

user posted image
gooroojee
post Dec 1 2022, 11:55 AM

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QUOTE(sben525 @ Dec 1 2022, 11:49 AM)
huh, new rules?
i still can see TNG ewallet history toll trx on early November

user posted image
*
Sorry was distracted. Which toll were you at? How much balance did your eWallet have? Did you switch it off and on again... as TNG advises to wait 15 minutes before trying again.

This post has been edited by gooroojee: Dec 1 2022, 12:04 PM
sben525
post Dec 1 2022, 12:03 PM

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QUOTE(gooroojee @ Dec 1 2022, 11:55 AM)
Sorry was distracted. Which toll were you at? How much balance did your eWallet have?
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recently i use LDP toll......this toll not support paydirect?
gooroojee
post Dec 1 2022, 12:38 PM

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QUOTE(sben525 @ Dec 1 2022, 12:03 PM)
recently i use LDP toll......this toll not support paydirect?
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How about your ewallet balance? and were you disabling and enabling pay direct before passing the toll?
sben525
post Dec 1 2022, 12:42 PM

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QUOTE(gooroojee @ Dec 1 2022, 12:38 PM)
How about your ewallet balance? and were you disabling and enabling pay direct before passing the toll?
*
wallet balance RM500+
pay direct always on, never disable
John Chaser
post Dec 1 2022, 12:55 PM

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QUOTE(gooroojee @ Dec 1 2022, 09:12 AM)
user posted image

Bonus 2% hibah only for your first RM1000 in GoInvest via TNG.
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App is getting hammered.
Attached Image
gooroojee
post Dec 1 2022, 12:59 PM

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QUOTE(sben525 @ Dec 1 2022, 12:42 PM)
wallet balance RM500+
pay direct always on, never disable
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Seems to be a known issue.. one example - https://forum.lowyat.net/topic/5277387/
mamamia
post Dec 1 2022, 06:05 PM

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Anyone having issue to login tng EWallet?
My app suddenly log off just now and I try to login. Only key in my pin once which I’m sure is correct PIN, but, have this error prompted.

Seem like someone trying to hack my account??


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xander2k8
post Dec 1 2022, 06:10 PM

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QUOTE(mamamia @ Dec 1 2022, 06:05 PM)
Anyone having issue to login tng EWallet?
My app suddenly log off just now and I try to login. Only key in my pin once which I’m sure is correct PIN, but, have this error prompted.

Seem like someone trying to hack my account??
*
Known problem

More like the TNG server issue with their server which is doing user authentication hence which is why now I only load when I want to use it 🤦‍♀️

Just wait for tomorrow should be fine otherwise bombard them with support tickets
mamamia
post Dec 1 2022, 06:18 PM

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QUOTE(xander2k8 @ Dec 1 2022, 06:10 PM)
Known problem

More like the TNG server issue with their server which is doing user authentication hence which is why now I only load when I want to use it 🤦‍♀️

Just wait for tomorrow should be fine otherwise bombard them with support tickets
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Aiyo, I try to call also can’t reach through.. sigh.. when really want to make payment, then having such issue
xander2k8
post Dec 1 2022, 06:25 PM

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QUOTE(mamamia @ Dec 1 2022, 06:18 PM)
Aiyo, I try to call also can’t reach through.. sigh.. when really want to make payment, then having such issue
*
Try email instead

Usually when problems happens only when you want to use it or urgent 🤦‍♀️
yayai
post Dec 1 2022, 07:36 PM

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QUOTE(sben525 @ Dec 1 2022, 12:03 PM)
recently i use LDP toll......this toll not support paydirect?
*
LDP has this issue since last 2 weeks I think, I use everyday to go to work, no choice have to topup your card until the 'solve' it


mamamia
post Dec 1 2022, 07:40 PM

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QUOTE(xander2k8 @ Dec 1 2022, 06:25 PM)
Try email instead

Usually when problems happens only when you want to use it or urgent 🤦‍♀️
*
Email also need to wait 7 days.


We have received your request. However, due to a high volume of inquiries, it may take up to 7 days to process your request. We apologise, and seek your understanding on the delay.
PJng
post Dec 1 2022, 11:39 PM

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QUOTE(sben525 @ Dec 1 2022, 11:42 AM)
i have check my TNG card in TNG wallet, the pay direct is turn on, but when i use it in toll, still deduct my card balance, anything i missed?
*
QUOTE(yayai @ Dec 1 2022, 07:36 PM)
LDP has this issue since last 2 weeks I think, I use everyday to go to work, no choice have to topup your card until the 'solve' it
*
last 29 nov i use on NPE no problem, yes LDP still use card balance
BacktoBasics
post Dec 2 2022, 08:03 AM

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QUOTE(cybpsych @ Nov 30 2022, 08:36 PM)
which page?

tng page (within the app)?

or redirect to otp page (which is external party)?
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It just got stucked in the tng page within the app.

But it has been resolved today already.

Probably server jammed or something

,,😂
jhlou
post Dec 2 2022, 08:19 AM

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QUOTE(mamamia @ Dec 1 2022, 06:05 PM)
Anyone having issue to login tng EWallet?
My app suddenly log off just now and I try to login. Only key in my pin once which I’m sure is correct PIN, but, have this error prompted.

Seem like someone trying to hack my account??
*
Same issue, logging ticket they just responded with typical template.
End up waited 12 hours to auto unlock.

Wolgie
post Dec 3 2022, 09:24 AM

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QUOTE(gooroojee @ Dec 1 2022, 09:12 AM)
user posted image

Bonus 2% hibah only for your first RM1000 in GoInvest via TNG.
*
1 DEC i try 1k reload 1k inside... processs....
Until today only GoInvest done reload.

For bank transfer, 1DEC transfer...
Until now not yet bank in cry.gif still processing.....
Normally 1days take only.
Hope nothing happen

This post has been edited by Wolgie: Dec 3 2022, 09:25 AM
1hoohoo1
post Dec 3 2022, 09:56 AM

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Now reload TNG ewallet using saved card method need to key in otp?
I saved my cc on 30 Nov, now each time i top up i will need to key in otp. And the decription is TNG EWALLET E-COMM 3. hmm.gif
Anyone encounter the same thing?

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