Companies should learn from Nando's on how to respond to social issues and criticism for marketing purposes. Not public shaming individuals and customers on their trading platform. At least censor their names if you really want to do so lah.

Not rocket science here or MBA Level knowledge required

Apologize but delete post Liao. At least post a public apology on the same page he posted it. PR101
If he don't like lowyat forum. Sugguest to just close his account and don't waste time here.