I have a house loan with RHB and ive been trying to call their customer support for MONTHS but no one answers the freaking call! All i want to ask what is the difference between these 2 terms.

Payoff amount and Loan outstanding

Now this is what i see on my online account for example

Payoff amount: RM500,000
Loan Outstanding: RM490,000

Now if i want sell my house or do a full settlement to clear the loan, the amount i need to pay RHB bank to settle full payment is the "Payoff amount" right?

Base on the English understanding, i believe that should be correct right? Please correct me if i am wrong.

Reason why i am asking this is because i plan to sell my house and i want to know what is the full payment i need to cover from the selling price i sold.