Jul 23 2011, 12:32 PM
Wanna share this link where i stumbled upon just now.
QUOTE
MIRI: Buyers of new vehicles are entitled to a replacement or a refund if the vehicles keep breaking down or face problems, rules the national Consumer Tribunal.
“The company that sells the vehicles cannot force you to keep sending them for repairs,” said tribunal chairman Pretam Singh here during a public hearing.
“In the United States, the Lemon Law stipulates the rights of buyers of new vehicles.
“Under that law, the maximum number of repairs allowed is four.
“In Malaysia, we do not have such a law, but the principles in the Lemon Law can be applied. Buyers of vehicles that are faulty and problematic must keep an itemised bill everytime they send the vehicles for repairs.
“If the vehicles keep facing problems and the repairs are not satisfactory, the buyer can seek legal redress via the civil court and seek a replacement or a refund.
“If the buyer comes to us in the tribunal, we can invoke a clause that allows a maximum compensation of RM25,000. If the vehicle costs more than that, the buyer can opt for a civil case to get a full refund,” he said in his ruling on a case here Tuesday.
Pretam had inspected a vehicle owned by a woman who lodged a complaint that her new car was faulty.
She said the company which sold her the car did not repair it properly despite her repeated complaints.
Pretam ordered the company to repair the damaged portion to the satisfaction of the buyer within two weeks or the tribunal would order further action against the company.
He told all vehicle-selling companies that there must be an end to repairs of new vehicles as these problems caused enormous difficulties to the buyers.
“It is part of your corporate social responsibility to ensure the vehicles you sell are in good condition.
“The buyers must be aware of their rights. What are the things under guarantee and warranty? The seller must explain all these to the buyers.
“The customers cannot be forced to sign the agreements if they disagreed to any clauses.
“If the contract is deemed to be unfair and to the detriment of the buyers, the sellers can be fined up to RM200,000,” he added.
“The company that sells the vehicles cannot force you to keep sending them for repairs,” said tribunal chairman Pretam Singh here during a public hearing.
“In the United States, the Lemon Law stipulates the rights of buyers of new vehicles.
“Under that law, the maximum number of repairs allowed is four.
“In Malaysia, we do not have such a law, but the principles in the Lemon Law can be applied. Buyers of vehicles that are faulty and problematic must keep an itemised bill everytime they send the vehicles for repairs.
“If the vehicles keep facing problems and the repairs are not satisfactory, the buyer can seek legal redress via the civil court and seek a replacement or a refund.
“If the buyer comes to us in the tribunal, we can invoke a clause that allows a maximum compensation of RM25,000. If the vehicle costs more than that, the buyer can opt for a civil case to get a full refund,” he said in his ruling on a case here Tuesday.
Pretam had inspected a vehicle owned by a woman who lodged a complaint that her new car was faulty.
She said the company which sold her the car did not repair it properly despite her repeated complaints.
Pretam ordered the company to repair the damaged portion to the satisfaction of the buyer within two weeks or the tribunal would order further action against the company.
He told all vehicle-selling companies that there must be an end to repairs of new vehicles as these problems caused enormous difficulties to the buyers.
“It is part of your corporate social responsibility to ensure the vehicles you sell are in good condition.
“The buyers must be aware of their rights. What are the things under guarantee and warranty? The seller must explain all these to the buyers.
“The customers cannot be forced to sign the agreements if they disagreed to any clauses.
“If the contract is deemed to be unfair and to the detriment of the buyers, the sellers can be fined up to RM200,000,” he added.
So if we kept sending our cars to sc and kept having problem. We can do that?
Source of the news
Quote
0.0309sec
0.49
7 queries
GZIP Disabled