This is not the first time Urus Usaha Sdn Bhd have given shitty after sales service.

Read the link below.


http://www.aduanrakyat.com.my/penipuan-ole...pengedar-kereta



Penipuan oleh syarikat pengedar kereta
April 12th, 2011 |

Big Company but Irresponsible & Liar!!

I like proton products so much especially Exora, after some consideration i decided to change my imported car & buy Exora indirectly I’m supporting Proton (Malaysia Products). Unfortunately, i got a worst experiences in my whole life from the early stage of buying till the delivery date.

My purpose of writing this is to share my unburden dissatisfaction with prod & svc from car supplier that sheltering under Proton company namely URUS USAHA SDN BHD Johor Bahru. During buying process, I’ve been cheated by their sales advisors (Avelyn & Eddie) quibble the car date of issuance. They forced me to make full payments reason being the car has arrived & already in their store. After 2 days made payments I still couldn’t get my car & I suspected something is not right. I forced them to tell me the truth & eventually they admitted the car is still not arrived & put all the blame on Proton for late delivery.


They even asked me to follow up with Proton myself & stop chasing them. I bought directly with them not with Proton so why should I chase Proton instead of them? I will not be so mad if they’re telling the truth from the beginning but instead of being honest they actually didn’t admit/accept it was their mistakes & put the blame on others.

On 4/4/11 I went to U.Usaha for my car’s status, at last staff from the registration counter informed that the car has arrived & can be released that day itself. Waited for almost (7hrs), I was shocked when they told that my car meet with a minor accident while their staff taking my car from the store to the dealer’s place. Really, I’m speechless I thought there’s no more problem but I was wrong. Results from the accident on the left side front fender & front door was damaged & spoilt.

I didn’t want to bring the car back and requested a new vehicle as it was spoilt before hands over to me but they forced me to bring back reason being all the registration & delivery process done. They ask me to come back on 4/4/11 for repairing process & they promised to change new fender & door as per requested by me.

On 4/4/11 I went U.Usaha in the morning for the repairing process but the staff told me there’s no upper level officer who can actually approve on the repairing instruction. Next day 5/4/11 I went again & this time they refused to replace it with a new fender & door, they can only repair & spray the affected area. I am so sad & mad I’ve wasted my time, fuel money infect I’ve to take an emergency leave from my employer in order to settle this issues.

After occurred small argument they decided to change with a new one instead of repair & spray. They asked me to sent my car to their workshop accompanied by one of their staff & leave it there. On 6/4/11 I went to the workshop to see how’s my car condition, again and again I’m shocked & sad as the mechanic only repair, cement & ready to spray. Where are their promises? Is it fair for me to face this kind of issue due to other’s negligence? I bought a new prod so I should be getting a new ones not the damage/spoilt prod. I’m just wondering how come a big & fantastic company such as Proton can have this kind of dealers to sell/promote Proton’s prod & make customer disappointed. My family members advice me to go to the press & tribunal department for further action & make awareness to the civilians to be more careful & make sure they’ll not going to face the same issues as mine.

Thank you.

By: Adlyna Abdullah