letters@nst.com.my

RECENTLY, I called the toll-free "i.care" number provided by Proton Edar Sdn Bhd to seek assistance and to air my problems, but was instead advised to email or write in.

I took delivery of a Proton Saga BLM in April 2008 and I had a few matters I needed Proton Edar to handle.

However, there was no reply to my email.

The following matters need Proton Edar's immediate attention:

- The first batch of Proton Saga BLM had rust stains on the drive shafts, which were not coated.

Why does Proton accept sub-standard parts from its vendors?

Is Proton going to recall the initial batch of cars and rectify the problem?

- My Proton Saga BLM had noises coming from the rear brake while reversing slowly, after about 20,000km of mileage.

When I complained about this problem, the service personnel at the authorised service centre did not attend to it.

Recently, I sent my car for periodic service and complained about this problem again.

They found that the rear brake pumps were faulty and replaced them. But I was billed for them.

Brake pumps malfunctioning at such a low mileage and with no warranty?

I hope the personnel at the service department of Proton can address the issues I have highlighted, not just for my benefit but for the benefit of all Proton Saga BLM owners.

I faced this problem before (real brake issue) when i'm going to stop my vehicle (proton persona) at very low speed.

The foreman from SC told me that I can claim it from warranty. and it take around 4 weeks to receive the parts and just replace it to my car still.....there got sound but not tat serious like before. The foreman suggest me to put my vehicle at SC there for at least 1 day for further "investigate" or checking.

NOTE: anything not related to "rubber, plastic" u can claim for it ! ! ! sometime they just lazy to claim so they ask money from you....do not send email to them....the operator donno anything also....wat u can do is just call up or bring ur car to SC

^ ^