guys, bad experience with Shopee Extended Guarantee.

the algorithm is flawed. If you did not receive your item by the "get by" date, immediately file for a refund. DO NOT EXTEND SHOPEE GUARANTEE, as if you click the extend Shopee Guarantee, your payment will automatically be released after 3 days (or once it expires).

I click the extended Shopee Guarantee giving the seller the benefit of doubt, but after 3 days, my payment had been released, my item has been indicated as received BUT I HAVEN'T RECEIVE MY ORDER!

I've emailed them and their policy is, once the money is released to the seller, Shopee really can't do anything, but 'they will try their best to assist me'. A long troublesome excruciating experience.

I still buy a lot from Shopee as they still have many good sellers, lesson learnt is, DO NOT EXTEND SHOPEE GUARANTEE, once your order doesn't reach on time, just click the return/refund. I know it would be a hassle if you need the item fast, but trust me, it's better to make another order with another seller than losing your money and not getting the item anyway.

Hope this help warns many others about Shopee Guarantee. If you know a better place to voice this, feel free to copy and paste.