Digi Fans Club & Enquiries V18, Let's Inspire
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 Sep 3 2025, 02:38 PM
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#1
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Senior Member
546 posts Joined: Nov 2004 
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Hi All, Good Afternoon, I just ported over from another telco to Digi Prepaid 5G Kuning (A02), SIM card got activated today. I told the agent at CelcomDigi center I wanted the 5G NX25 plan, he gave me this SIM and told me to download MyDigi app to purchase the plan when its activated.
But today when I downloaded MyDigi app, I'm unable to see the 5G NX25 plan in the app.. I tried dialing *118# to subscribe to this plan but it returned I'm ineligible for this plan in the end. Called Digi Customer Service they told me I have to wait 24 hours for this plan to appear in MyDigi app, which feels strange? Anyone experienced this before? Any advice is very much welcomed.  |
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Sep 3 2025, 03:14 PM
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#2
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Senior Member
546 posts Joined: Nov 2004
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QUOTE(LostAndFound @ Sep 3 2025, 03:10 PM) I just did this last month, the plan won't appear in your app even after 24 hours (took maybe 3 days for me). I had to use the number so I just bought the RM29 plan for a month. By the time the month is up you will see the NX25 plan appear. What a creative way to subscribe to a mobile plan…. I have no words… hahaWarning, the RM29 plan will autorenew immediately as soon as you have enough credit for it (and when it expires). I got 'caught' with this and burned RM29 (complained to digi and then MCMC and got it refunded). The correct way is for you to cancel the RM29 plan right before it expires, then only reload and buy the NX25 plan.  Thanks for the replies guys.. |
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Sep 3 2025, 04:06 PM
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#3
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Senior Member
546 posts Joined: Nov 2004
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QUOTE(LostAndFound @ Sep 3 2025, 03:17 PM) Yeah well, just scummy telco behaviour in Malaysia, what else is new? If they really implement that it would be great for all end users.I still haven't allowed my MCMC complaint to be solved, am insisting that CelcomDigi provide some timeline for resolution (what I requested is that cancellation of auto renew should be separate from plan cancellation). See what they say, this should be a simple matter unless they just want to make money from misleading users. |
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