that's weird, me reload inside APP on 1 Nov, no problem
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look like jaringan prihatin getting back on track & my bigbonus being renewed
but very unlucky, I lose 4-6Gb of rollover data
will try to complain again today

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mydigi website recover, look normal
NEXT plan:

LiVE plan:
bigbonus statistic not same with APP, 2GB missing in website

Well I managed to do it through MyDigi online. The app is very intermittent.