Sep 3 2025, 03:10 PM
QUOTE(xavier7 @ Sep 3 2025, 02:38 PM)
Hi All, Good Afternoon, I just ported over from another telco to Digi Prepaid 5G Kuning (A02), SIM card got activated today. I told the agent at CelcomDigi center I wanted the 5G NX25 plan, he gave me this SIM and told me to download MyDigi app to purchase the plan when its activated.
But today when I downloaded MyDigi app, I'm unable to see the 5G NX25 plan in the app..
I tried dialing *118# to subscribe to this plan but it returned I'm ineligible for this plan in the end.
Called Digi Customer Service they told me I have to wait 24 hours for this plan to appear in MyDigi app, which feels strange?
Anyone experienced this before? Any advice is very much welcomed.
I just did this last month, the plan won't appear in your app even after 24 hours (took maybe 3 days for me). I had to use the number so I just bought the RM29 plan for a month. By the time the month is up you will see the NX25 plan appear.But today when I downloaded MyDigi app, I'm unable to see the 5G NX25 plan in the app..
I tried dialing *118# to subscribe to this plan but it returned I'm ineligible for this plan in the end.
Called Digi Customer Service they told me I have to wait 24 hours for this plan to appear in MyDigi app, which feels strange?
Anyone experienced this before? Any advice is very much welcomed.
Warning, the RM29 plan will autorenew immediately as soon as you have enough credit for it (and when it expires). I got 'caught' with this and burned RM29 (complained to digi and then MCMC and got it refunded). The correct way is for you to cancel the RM29 plan right before it expires, then only reload and buy the NX25 plan.
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