- I requested to perform uncoupling of my 3 lines.
- I have 1 principle line, and 2 supplemental lines.
- The request of uncoupling is so that i can port out one number to another telco that have much better coverage compared to Digi at Cyberjaya.
- I called the Digi Helpline number to request for the uncoupling.
- When i made the request, it was never been informed to me that all my data quota for ALL 3 lines will be gone for the current billing cycle, and will only be refresh on the next billing cycle.
- I only noticed this when out of sudden I have no internet the next day after I made the uncoupling request.
- I then called Digi Helpline again to check why all my 3 lines all can't access to the internet, I'm still not aware of such terms and conditions at the time. The agent who received my call told me that by 5pm that day my internet will be back and to call back if internet still not working.
- At 6pm the same day I called back Digi Helpline to check again because my internet is still not working, just to be told that Digi have such terms and condition when doing uncoupling.

1) Why it took 3 calls for me to be notified about such important terms and condition? Is this how Digi want to punish their customers who want to port out?
2) Why is there a need of such unfair practise, to be drained out ALL of the lines data quota until next billing cycle? I'm still paying the full amount of my subscription plan and now i will have no internet for 3 weeks just because i want to uncouple my principal and supplemental lines? I have not even initiate the port out yet.

I hope MCMC can do something on such an unfair practice and terms and conditions.
Internet access has become almost an utility. Similar to water and electricity, human can almost cannot live without internet access.
Any internet service providers should not have such unfair practise.
Imagine Air Selangor cut your access to water just because you decided to buy mineral water for drinking purposes instead of boiling the water from pipe.