Maybank (MBB) partnered with Shopee (30th JUNE 2020); and Grab (18th AUGUST 2020) for their co-branded credit cards.

This thread will mainly discuss about these 2 cards (Maybank x Shopee) & (Maybank x Grab).

PLEASE REFER POST# 3 for MAYBANK X GRAB CC.

MAYBANK X SHOPEE CREDIT CARD - MAYBANK SHOPEE VISA PLATINUM CREDIT CARD

Card Site

[LAUNCH DATE - 30th JUNE 2020]

Card Look:



Benefits:
- Get up to 5% effective cashback, given in terms of Shopee's coins.

*Points crediting timeline*
1. Transaction is posted to CC.
2. Transaction date + (3 to 5 working days) after posting date = update to MBB Server
3. Update to MBB server + 1 working day = Updates reflected in Shopee app
4. Statement will reflect how much points earned in a statement cycle


[SPECIAL DAYS] - every 28th of each month, 9.9, 11.11, 12.12, 1-day CNY & Raya Campaign
- Shopee Spend = 5x shopee coins
- Dining/PayWave/Entertainment = 4x Shopee coins
- Other spend = 1x Shopee coins
~roughly up to 5% cashback~



[NORMAL DAYS] - Normal Days (remainder of the calendar year)
- Shopee Spend = 2x shopee coins
- Dining/PayWave/Entertainment = 2x Shopee coins
- Other spend = 1x Shopee coins
~roughly up to 2% cashback~


[Things to Note]
- RM1 spend = Shopee coins (x multiplier based on the dates)
- *First 5,000 points will be rewarded in Shopee Coins;
- *Subsequent points will be rewarded in Treatpoints.
*PER STATEMENT CYCLE
- No Shopee Coins and TreatsPoints will be rewarded for all transactions go through “Deals, Top-ups & Bills” and “Food & Services Vouchers” under Shopee app.
- You could dip it another round via cashback sites (i.e. Shopback / RebateMango depending on availability) / third party wallets (FavePay / SamsungPay) to earn a little extra cashback / reward points as well.
- Should the card is lost / encounter fraud / etc once the Shopee coins are credited, cardmember is required to reach out to Shopee for further assistance.
- Update as per 10/07/2020: Current Shopee (RM10) coupon can't be claimed by CC holders (known issue) - Possible workaround (shared by @jhleo1, post# 213): Add CC to shopee, set as default card. Done in App as per Screenshot.
- Update as per 17/08/2020: multiple members mentioned that there are delays in points crediting, no workaround / direction for this issue at the moment from MBB/Shopee.


Shopee Coin Calculation based on MBB Site
- 5,000 shopee coins = RM50
- 100 shopee coins = RM1




Fees:
- No annual fee (lifetime waiver).


Requirements:
- Age: Principal Cardholder - 21 to 65 y.o.
- Age: Supplementary Cardholder - 18 to 65 y.o.
- Annual Salary > RM24,000 per annum
- Monthly Salary > RM2,000 per month
- Shopee account *THIS NEEDS TO BE LINKED, SAME SHOPEE ACC PHONE NUMBER AS CC REGISTERED PHONE NUMBER*


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Signup bonus (updated as off 06/09/2023)
ALL PREVIOUS ENDED CAMPAIGNS has been removed (unless there are any special call outs)
- 5,000 Shopee coins worth RM50 (TO BE CREDITED TO LINKED SHOPEE ACC UPON RM300 SPENT WITHIN 60 DAYS) >> Override by other ongoing campaign

- CURRENT:

ALL YEAR LONG PROMO

ALL YEAR LONG PROMO





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NOTE: EWALLET Transactions are NOT considered as 'Retail' Spending as per Post# 290.
Campaign FAQs

APPLY FOR THE CARD HERE



FAQ

Source 1

Source 2



[b]GENERAL CC DISPUTE INFO / FLOW:
1. CC Holder files for dispute with respective Issuing Bank (Card Issuing Bank i.e. Maybank)
2. Issuing Bank handles a case and issues a dispute statement to Acquiring Bank (Merchant Bank i.e. Public Bank) / Payment Gateway (iPay88 / RazerPay / GHL / MolPay) depending on the Merchant MID provider / umbrella.
3. Acquiring Bank / Payment Gateway liaises with merchant to defend the dispute (asks merchants for supporting document i.e. Invoice / Delivery Note / Any proof to demonstrate product delivered / service has been rendered.)
4. Acquiring Bank reverts to Issuing Bank with supporting documents, to mediate whether the dispute (cardholder) / chargeback (merchant) is valid.
5. Once decision is reached, outcome will be published / informed by the Acquiring + Issuing banks.
6. Each party will be informed of the outcome (dispute success = chargeback for merchant, refund for cardholder; dispute fail = cardholder signs dispute cancellation form or dispute not valid)
*Does not take into account of further dispute / pre-arbitration.
*As per last advice by CS, MBB recommends dispute to be filed ASAP after transaction posting date for more accurate case presentation. However, the duration could be longer / has been known to be different from banks to banks depending on their policies, some may accept a much longer period i.e. Up to 9 months in some banks.

Source: Work experience / CS / Case handling / Own disputes / Other feedbacks.


edit series 1(a) - Adjusted details and did some house cleaning.
edit series 1(b) - Minor Revamp to include Maybank x Grab CC details in next post.
edit series 1© - Updated details / house cleaning.
edit post - Updated with recent information.


This post has been edited by sadukarzz: Sep 6 2023, 03:43 PM

Update: Green light received, amended thread name, will be posting updates tomorrow onwards.

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MAYBANK X GRAB MASTERCARD PLATINUM CREDIT CARD

[LAUNCH DATE - 18th AUGUST 2020]

Maybank x Grab CC - Card Site

Card Look


Benefits (TO BE REVISED 1 APRIL 2023, CURRENT/FUTURE BENEFITS WHICH IS TO BE REVISED ARE AS PER TABLE BELOW, UPDATED FUTURE REVISION IN ADVANCE)


- 1x GrabRewards points for every RM1 spend on GRAB
- 1x GrabRewards points for every RM1 spend on OVERSEAS, CROSS BOARDER and/or E-COMMERCE
- 1x GrabRewards points for every RM3 spend in MALAYSIA (exclude GRAB / E-COMMERCE)
- Initial GrabRewards points Upon FIRST SPEND credits: cyberpsych
- Lifetime fee waiver
- 5x RM5 Grab Ride (Worth RM25) & 5x RM5 Grab Food (Worth RM25) vouchers, totaling up to RM50, when spend RM300.
- Upgrade to Grab Platinum Membership for 6 months, after 6 months, need to fulfill criteria by Grab to maintain Platinum Tier.

~750 Grab Rewards points = RM5 Grab Food voucher with PAYLATER~
~roughly 150 Grab Rewards points = RM1~
~based on current tier x1 Grab Rewards points, RM1 spend = 0.33 Grab Rewards points; roughly RM1500 Spent to earn RM5 Grab Food voucher with PAYLATER (Grabfood Mark Up not taken into consideration)~
Also available: Using points to offset paid balance calculation
NOTE: CASHING OUT FROM GRAB WALLET IS NOT AVAILABLE

SPENDING NOTE
The following transactions are not taken into account in the accumulation of GrabRewards Points:
- Maybank EzyCash, Maybank EzyPay Instalment, Maybank EzyPay Plus, Cash Treats, Cash Advance, Balance Transfer;
- Transaction at Government Bodies and any reloads on e-wallets (except Grab e-wallet);
- Payment via JomPAY and FPX;
- Refunded, disputed, unauthorized or fraudulent retail transactions;
- Payment of card annual membership fees, interest charges, late payment charge, cash advance fee;
- Any other form of service or miscellaneous fees.

In-app 'Double Dipping' Calculation by @sj0217 NO LONGER RELEVANT AFTER 1 APRIL 2023
It seems possible that there are scenario's where you can double dip your points when reload + spend with the amount reloaded in Grab (Platinum tier)
Assuming reload x5 Grab reward points + x0.75 (w/o Grab Unlimited) / 1.5x (w/ Grab Unlimited) Grab reward points when payment through Grab account.

Sample of Calculation (Jaya Grocer - GrabUnlimited as off 5th March 2023):
1) 1500 Grab points = RM10 (NO PROMO)
2) 3000 Grab points = RM20 (NO PROMO)

NO PROMOTION
- 3000 Grab points / 2.5 = RM1200 reload to CC + Spend on eligible Grab Pay transactions
- RM1200 spend = <RM20 voucher return
= <1.6% cashback

WITH NEW MECHANICS OF REWARD POINTS PER SPENDING, MYSTERY POINTS AWARD MAY LEAD TO REDUCED POINTS COMPARED PREVIOUSLY


****GRAB POWER UP / GRAB REWARDS**** NO LONGER AVAILABLE TILL FURTHER NOTICE

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SIGN UP BONUSES
ALL PREVIOUS ENDED CAMPAIGNS HAS BEEN REMOVED (Unless special call out requested) - 04/07/2022
1. 5x RM5 Grab Ride (Worth RM25) & 5x RM5 Grab Food (Worth RM25) vouchers, totaling up to RM50, when spend RM300 on GRAB SERVICES.
2. 1,000 Welcome Grab Rewards points - PRINCIPAL ONLY, MBB GRAB CC Handphone No. MUST BE SAME as GRAB ACC linked number.

CURRENT CAMPAIGN - ONGOING ::





Spend To Win: Steps

1. Apply for a Maybank Grab Credit Card via Maybank2u or Maybank/Maybank Islamic Branches.
2. Spend a minimum of RM500 with the card within 45 days after the approval date.
3. Be one of the top 120 spenders during the Promotion Period.

Apply and get rewarded:
It doesn’t end there! New-to-Bank cardmembers who have accumulated a minimum of RM500 retail spend within the first 45 days from the Credit Card approval date will be eligible to get RM200 Cash Back!

Grab Card Sign up + Spend to win promo??


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>>---------------<<



SIGN UP LINK BELOW

APPLY HERE

Requirements
- Malaysians with a minimum annual income of RM24,000; subject to bank approval based on eligibility.
- Principal cardholders: those between 21 to 65 years old
- Supplementary cardholders: 18 years old to 65 years old


Fees
- Lifetime Annual Fee waiver
- Credit Card SST RM 25 per annum


IMPORTANT NOTES
1. Points crediting date = AFTER Posting Date (T) + 3-5 Working day basis
2. Yes, the card can be linked to your Grab Account, however SAME REGISTERED PHONE NUMBER for both GRAB ACC & MBB GRAB CC is required
3. Although this card is Wave-able, it is recommended for you to use PIN for the first few transaction before using Wave feature to ensure that your card is working as expected.
4. Color change is not allowed. If any re-issuance of cards, SST will be recharged upon issuing/activation.5
5. Grab Platinum membership update take 3-5 working day AFTER card is activated (MBB Card TAC Phone Number = Grab acc phone Number). You may need to contact CS if it is not reflected within 3-5 working days (Do take note it will only reflect up till 31st December 2020, may need to check back at a later date for expiry on 2021).

Grabpay Wallet Limits as off 06th SEPTEMBER 2023






Quick Links
1. Product Disclosure
2. Frequently Asked Questions
3. Strategic Partners TnC

Last update: 6th September 2023

This post has been edited by sadukarzz: Sep 6 2023, 03:38 PM

I think they might place focus on approvals for this card cuz they're aiming for the 7.7 sale, but damn that's fast!

From what I manage to dig up right now, it seems that there's only 1 type of Shopee coins. Other types of coins aren't listed in the app too, so I would assume its the same, at least for now until someone manage to get the statement / get the points credited.

If your income is high enough to get more than 3 cards, and you shop alot on Shopee, then I would say no harm getting it since its zero annual fee anyways. But if you can't get a hold on your spendings, then stay away.

So much hassle ke? I think only NTB card holders are entitled for the 5k coins.

To add on after reaching the cap, your spending will be rewarded in terms of treatpoints instead.

I would say if you use Shopee very often and don't mind paying RM25 per annum, then go for it.

If seldom use Shopee, and your FCB cashback does not reach monthly cap, then I'd say stick with FCB.

Pros:
- 1 more latest CC to brandish
- 1 extra source of point earning / cashback roughly averaging to about 2.x% depending on timeline / other factors
- Shopee might have extra discount codes for Shopee MBB CC holders during campaigns
***MIGHT MIGHT MIGHT have priority dispute case handling by Shopee CS???? THIS IS PURELY SPECULATION, WILL UPDATE IF TURNS OUT TO BE THE CASE

Cons:
- Shopee points may expire
- FCB cashback not fully utilised
- Extra avenue for you to bleed cash
- Extra RM25 per annum
- Extra stuff to do if card goes missing / extra card = extra chance of fraud

that's what i can think of right now

I think in a way technically auto-tied. It probably works the same concept as using your phone number as your Shopee login.

So every statement cycle MBB will instruct Shopee to credit the points to the same phone number that is registered with Shopee (so by right, MBB CC phone number = Shopee phone number), so that's how MBB instructs Shopee on which user to credit what amount of points.

Hence, MBB also stated MUST HAVE SAME REGISTERED PHONE NUMBER in order to get points.

Clever, forcing Shopee users to tie their acc to MBB, less possibility of account take over with OTP required with your phones tied to Shopee. So technically, when you have MBB Shopee VP CC, your shopee acc has multifactor authentication.

yeah I think mine hit a snag too, but I should be fine wor, CCRIS also cantek

Yes you can, do call CS to help you get that sorted out!

Try to restart your phone, telco might have issue. If it doesn't solve it, then call CS to get it activated.

Perhaps OPR cut too many times that it impacted their provision of costs for card production xD

Or .. they rolled out this card on a very last minute notice so no choice have to go with whatever that works

To answer your question whether reloading ShopeePay considered as retail or not.



If its labelled as 'ShopeePay', you'll need to use ShopeePay before the vouchers can be applied.

Agreed. I think generally this is a marketing strategy. A company wouldn't want to shoot itself on the foot by promoting only a few day of the month for people to spend when they can promote it almost every other week via different vouchers / discounts. Objective is to encourage spending.

I don't think so. I recently had my Aeon CC wrongly sent to old address as well. Called up their CS and explained to them however have to pay to get new card sent to my place instead / contact previous owner to get it back, which I definitely prefer not to as its quite far and troublesome. Ended up paying them instead.

Yup like cybpsych suggested, its best to call to confirm. Heard people around me got 2 case also same issue, to find out that it was actually rejected. But 1 appeal and successful so good luck.

1 is awarded by MBB when you spend using the CC.

1 is awarded by Shopee when you buy from their platform.

Different multiplier, different spending

Yep should be starting from this month onwards since the card has already launched. Shopping time?!

A chance to quad dip by tomorrow!

1. Coins from shopee
2. Maybank Tuesday
3. Shopee Special day 28th
4. Shopback (50 cents nia hehe) - Cashback is not eligible for the following categories: Mobile Reloads & Sim Cards, Retail Vouchers, Bill Payments, Mobile Top Ups, Game Credits, F&B Vouchers, Events & Travel Vouchers, Spa & Beauty Vouchers, Shopee Official Vouchers, & Others Vouchers

Cuz all busy double / triple dip no time to reply hahaha

Sambil dip sambil wipe tears cuz no free shipping voucher