I wanted to switch from unifi to Maxis Prime fibre - don't ask me why I regret now

So the story - Maxis raised a TM case for fibre switching , ask me to go TM point notify them. Ok done - but somehow TM point counter staff give me a termination form, say Maxis will do the termination after maxis fibre install habis.

Maxis failed to install Fibre while my unifi was still okay on Last Friday. the Maxpert said it was "Share BTU order" so they use my existing huawei BTU - found that Lan2 port no led.

Ok fine, I replaced BTU with TM - then ask for new installation date asap - Wow Maxis lanci saya cakap "Pls wait 7 working days response from installation team" no ETA no action can be done from me.

Today - exactly 12am My unifi got terminated *surprised pikachu face* - TM point counter staff claimed that it was Maxis terminating and now there is no port for me to restore my Unifi.


Wow.... Maxis and TM - Both main pusing saje.....2 MCMC aduan for both of them.

So guys, anyone face the same problem...? Or anyone can answer the subject? And how do i proceed from here to get my Fibre back?

Because the correct process is to wait my New Fibre line to be installed successfully and follow up with me first! - The fact is : Maxis failed to install the fibre so they should not terminate my Unifi yet and they did not give me any Maxis router and USB doggle yet.

Official statement from themselves : -
https://www.maxis.com.my/support/join-us/ho...to-maxis-fibre/

I hope so, because I am getting this response on the phone - "Pls wait 7 working days response from installation team" ranting.gif no ETA no way to expedite.

Well, nobody told me that... thanks but I wish they update the statement and its frontliners/ Sales to prevent scam... If I have the time and private lawyer I would have sue them already...

Is ok - MCMC shots fired away - this is not right at all. They promised smooth transition but instead they give me outage now, still taking the same bill payment from me.

I have pm you that, thank you

Update : Maxpert call me again - According to his "very busy schedule" it can't be done ASAP so I had to use a begging tone and secured a Saturday noon schedule (originally he said next monday)...


If anyone has a way to level up this escalation can pm me

This post has been edited by stinger: Jun 23 2020, 08:52 PM

Today the installation failed again. I have noted the Maxis installation team to bring their own BTU/ONT modem again but they did not bring any. I have also pushed them if you can't get a BTU please get a TM guy with you - no TM guy came and he just sat there for an hour checking with Maxis internal system team and TM system team.

This time Maxis technician claimed it is TM system problem [for not able to activate Port2] - but at the same time not able to provide me a USB donggle for temporary WIFI internet. Informed me to call Maxis Customer again and I have getting the same response from Customer Care agent : - They will check with installation team again and currently unable to provide any Loan USB donggle for WIFI internet now.

Again with Maxis ETA response : all with SLA 5 working day response whenever I ask how long this will be fixed??

This is madness to have anyone accept such delay and repeated mistakes.... I am repeating the same process all over again and there is no resolution for another 1 week.



Ok fine, shoot another MCMC complain for Maxis Customer Care failing to provide customer a workaround when the technical team said it could be done.

This post has been edited by stinger: Jun 27 2020, 02:48 PM

Update : its been nearly a month i lost fibre internet.. today it has been re-installed successfully - by tm and maxis technician together..



what was taking so long? Maxis did not gave a clear answer - Maxis pointing finger to TM, then TM said : check with Maxis I have done my part.
what was being done to fix ? Not sure whats going on back-end - it took more than 3 weeks! But on site TM tech came to replace BTU again.. and login to setup Vlan settings - then Maxpert just continue its usual installation

From frustrated to tired and now relieved - I can finally work from home again.

1 thing in doubt : -
- Maxpert never gave me the PPPOE credentials like streamyx and unifi.


along the way maxis guy kept selfie his install progress - I guess those were for my MCMC complaint?