hi, i need help , i have asked them to change from private to public ip address by email and they already did that,
but after that, i cant connect to internet, already reboot the router but problem still remain
anyone know what might cause that prob?

yup they take 3 days to do that and i need to spam 3 emails to them per day,haha, .now once they change, i cant use, already setup the router, reset ,reboot, it seems the router dont receive any ip from the modem,
i tried to bypass the router by connect the modem to my laptop, but still no internet, i dunno how they messed up this thing.

thanks for this ,are u using dynamic ip or pppoe for internet connection type?

in Sungai petani,kedah bro,
been emailing them since yesterday but still dont know how to reply , before this i have reset the router because need to change wifi password and set up again, it worked just fine. now since they managed to change to public ip, already 2 days, no more internet, should i make a report to skmm?

got salesmans and he pointed me to go ask techincal support which i've been doing, nvm i make report to skmm already

mine is type 3 also, had requested change to public ip address ,when they change , mine cant use internet, no internet for 3days,yesterday i asked to change back to private ip then today they technician came to solve the prob, it is solved, i asked what was the prob, he also dont know, he said it maybe because prob from their technical side then i just checked again, they changed to private ip back, now everything ok,

but a few pages back, i saw some people requested to change to private ip and they having no prob at all.

u can just ask the technician when they come to install, maybe they know ,maybe not.

Me too, very slow download speed, upload is ok
Sg petani area