Forumer you are complaining against: stealth89

Item being sold/bought: Laptop cleaning service, replace thermal paste and repair mounting detached issue

Original thread link: https://forum.lowyat.net/index.php?showtopic=3164476&hl=

Date of transaction: 4th May 2020

Details of the complaint :

At the very first, i wanted to find someone to clean my laptop and replace thermal paste because i know thermal paste can lost its effect after years. The purpose for me to buy his service is to allow my laptop work under better temperature, prolong my laptop lifespan. The laptop i send in before is in FULLY WORKING CONDITION, no issue at all beside high temperature if gaming (which is why i have to buy his service).

Contacted him and passed my laptop on 4th May, after everything he did, he do a stress test and the laptop died. He then further troubleshoot my laptop and confirmed my cpu died. He used 2 piece of cloth to press on my cpu and gpu to determine if they are still hot. From a technical standpoint, this is just not professional. He suggest reflow cpu, which is also not a true way to fix a cpu. Furthermore he said it will take a week. I lost my trust on him and send to a professional board repair instead.

The professional inspect my motherboard and confirm to me it is a short to ground. He used a power supply measure thing and notice a very high power draw. First suspect is the IC that control my cpu power is not working/ dead. Most likely is due to static because this thing rarely died. This problem is even harder to identify because there are 30-40 cap resistor around it and have to check one by one. A fix is then perform but no avail and the technician confirmed to me it is not fixable after tried for a month.

I asked for his opinion on this case, and he told me this incident might occur is because of not following a proper SOP to discharge himself, causing static shock to my components including cpu and a responsible shop will bear all the cost if this happened. But stealth89 is in denial and says it is not his problem but my bad luck for having the laptop end its life while on his hand. He believes that his vast experience and after so many boards he been serviced, never encounter such issue, have 100% proof of doing mistake. Yes, an 18 page of good review is impressive, and thats why i trusted him before. But noone is perfect, if you mishandle my stuff, just admit it.

He said he report to lyn admin, but i dont trust him cause i received a notice that "someone" had reported my post. After i read this dispute notice, i understand admin most likely wont care for chip in their opinion. Hence, i take my initiative on making this dispute to gain my right.

I have consulted several technician who have their own shop, or technician who working in big company and have degree in electronics. The reason i consulted them is because stealth89 suggest me to do so. All of them confirm his fault and some of them are agree to stand out to give their professional opinion.

I advice stealth89 to be responsible. Blaming my laptop for choosing ending its life on your hand is laughable. It might happened if im aware my laptop is near its end of life stage like in stage 4 cancer and beg you to fix it with your knowledge and technical skill, not having a stomachache and die in your hand because bleed to death. Your claim on static shock will not occur when battery is plug off is also a joke for everyone who had studied electronics. A simple google will yield millions of results that your hand, capacitor on the motherboard, the solder you use, thermal paste, all of these have chance induce short if not handle properly. Admit that you mishandle, even if its your friend mishandle, you paid for me and claim from him. i dont care who is the party at fault because im dealing with YOU. Dont shift blame to everything else.

The moment he broke my laptop.



Suspect of mishandling



Lack of knowledge



In denial







In rage after i wrote an honest review from him







This post has been edited by superctex: Jun 19 2020, 12:32 PM

Why tak hantar ker service center jer if u cant bear the risk?
Ya service center kena bayar lebih but u tak pening kepala macam ni la

First time hearing sending laptop to service center for cleaning. Did you do this before? I probably will if they do provide service like this.

Can la..2 hp laptop i sent to center for service..told them laptop too hot when using..after that terus ok..siap waranti 3 bulan ler

Thanks for telling, will consider this as an option in the future.

if wanna sell ur faulty laptop u can refer me .. we took faulty laptops tq

Hi, just send you a pm about it.

Any recommended locations for MacBook cleaning?

Check your pm. Glad you able to saw this.