no network after restoring router system .. does it affect the modem ?

im using old silver unifi router

What do you mean by "restore"?

reseting from the system inside the router.. the 192.168.0.1

Restore To Factory Default Settings?
Configure back using your username and password.
Don't have username and password? Call 100.

I believe you're mentioning about reset the router to the factory settings. Right? And, I believe you must be using Innatech/Innacomm router that has similar design to the alcatel-lucent (modem) casing.

First of all, do note that modem and router are two different devices (I am assuming you already know this), so when you say can access to the router's dashboard using default provided IP for the web interface, you already reset the router to its factory settings. It is normal for not having an internet connection after reseting the router since your user credentials erased/deleted. You have to set the router once again using the credentials provided by your ISP and set the wireless settings by yourself, once again. Always keep in the mind that, before reset the router, keep your PPPoE username and password. These two are very important credentials needed when setting up a new router. Hope that answers you mate.

means after i reseting my router it didnt reset the value on the modem ya ? .. now still connected but no internet ..

Ya, but the the username & password is stored in your router, not modem...

problem is i cannot connect to my rg4332 router sigh ..

call TM support

Please do use rj45 cable to connect to router...

i think my modem is fuck sigh

use laptop to go to your router page. Login to the router with lan cable and configure it. Call tm and ask for router username and password.

Obviously you're not a technical person, that's why you don't know what's happening here
Call UniFi helpline to get their technician onsite & prepare to pay RM53 in your next bill because this is your fault, not TM's fault

Well, if you're unsure/not a technical person to configure networking device, then do not alter/change any configuration by yourself. If you want to save RM53 from being credited to your next bill, ask any of your friends whose expert/intermediate in IT stuff to configure the router for you. He should be a trusted person since this is very important. You can get your own PPPoE username and password from unifi. Just give them a call, they should provide you with the credentials.

the modem is fuck up .. 7 years already rest in peace modem . now tm give me netis . can online again but contract up again sigh

Good luck again with the modem+router (combo) mate.

That contractor didn't ask you buy from them but contract never up?!

contractor didnt give me full details . after i got the report than i know my fate . sigh