Hi guys,
Recently went shopping for massage chair for my family.
So far we tried OSIM, OGAWA and ITSU brand of massage chair.
Each have their pro and cons but I particularly fall for ITSU model of ITSU SENSEI ESSENCE NEO for the overall comfort, design as well as the wide range of massage program to choose from.

It's just that when I googled on ITSU chair and I couldn't find much info on the brand or chair itself. Understand from the salesman is that it is from Japanese company but I only see it being available on Malaysia, Hong Kong and Indonesia.

Would like some feedback from anyone that have experience with this brand ?
P.S : It would be the first massage chair for my family .

Thanks

from what i heard, itsu's founder was formerly from ogawa..

beli brand yang after sales service dia ok ,semalam beli demo unit ,Gintell despace turbo ,totally look like new ,only rm4k ,with 6 month warranty .After sales servis ,gintell ada their own technician ,not 3rd party .After warranty habis ,rm80 if pggil servis.

True. After sales service is most important for product like this. Hope to get some review from someone using itsu brand.

But, my OSIM chair has had no problems for years ... unless you intend to use the massage chair like a rocking horse, those things usually last forever!

Bought one (Osim )some years back but under utilize. As said after sales service very important.

TS, you finally bought your ITSU massage chair? Lazada now got a good deal for the Suki models, only RM3388.

Any updates to this tread? Itsu have a rental program which I’m quite drawn towards. But wonder how’s the service like?

I'm also in between Gintell & Ogawa. I noticed they alwiz have buy 1 free 1 deals during father/mothers day. Agree with the majority, after sales service is important.

got another local brand. "snowfit" flagship model quite affordable

Did you manage to get your Itsu massage chair? If so, would you recommend it?

Got 2 type rental

1st rent to own (new set)
48month (Rm 70)
after 4 year they'll be yours

2nd SYOOK SEWA (demo/display set)
12 month maximum (Rm 70)
After 12 month they'll get back after finish contract

Last time I Ady purchase Rm 4988 sofa ITSU quite good after sales service, bcoz when I'm purchase products that seller mentioned about service,take care products, then she told me how many time need service in one year,

Just try ask this seller 01131084596 (Ara)
I'm purchase itsu with her

I bought Gintell. The after sales service not that bad. Got some issue with my chair and they come within 2 weeks to fix the chair.

Hello I might be a little late but I am the director of ITSU's son and u could check out more at the website

After service is very important for these massage chairs.

ITSU is malaysia brand?