have a friend who went through that scenario. account hacked into. contact GM. 2 week investigation. items returned was wrong, belong to a priest. another GM contact. got it back. 1 week later, account is ban for the same reason as above. he wrote back to them requesting that they re-instate his account, detailing the measures he had taken i.e. virus scanning, windows updates, etc. a few days later, one of their Supervisors contacted him back and apologises to him and account is reinstate.

i saw the letter he wrote where he reasons things out. and mind you, he demanded an apology from them. and surprisingly, it did come out.

but that's not for all cases as it would depend on your luck on the person you get and depending if the way you write that email.

ending of the story, the hacker made another attempt to get the account. at the same time, my friend just happened to be checeking his Account Management at work and saw his login status. friend quickly changed his account password and informed Blizz. friend also reformatted his harddisk and laptop. after that reformat, no more problems.

they can be slow. i.e. more than 2 weeks. ringing them may be slightly faster. get an iTalk card and call them that way.

garka, hurray! ah well, if the guild is like that, better to have found out now than later.

witchblade, tsk tsk, such bitterness.