Same reply to anyone who got hacked. We will be accused of exploiting WoW economy but then just ignore that sentence since i think its their job to reply in this manner or its just some automated reply

I was cursing when i got that too but then Blizzard restored my account in the end with a few extra super health and mana pots as well as some extra rare gems lol

It took 1 month to recover my account and yes if you can fax them do so because my friend fax to them before and his account was restored at a much faster rate but make sure you provide relevant details

Yeap, GM will log in your account when they need to inspect. My warrior friend complained that a hacker deleted his warrior but i saw him online so i ask how can it be deleted?

Only later i realise its the GM who logged in and the GM removed his warrior from his character selection screen while hes inside to inspect

By the way, when you ask for restoration be sure to tell them all your character names otherwise the GM will only restore your main. I heard that only 3 characters can be restored but i'm unsure of it myself cause i only list 3 characters for GM to restore(1 main and 2 guild bank toon) and i just left all my alts naked lol