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 #ASKPOS REALLY SUCKS.

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TSmiyakochan89
post May 28 2020, 02:15 PM, updated 4y ago

Wut?
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I think few weeks ago, i was still able to chat with live agent regarding a missing parcel..
In which case, I was very impressed. Today i wanted to check with Pos Malaysia again, just to realise that they have shifted all the feedbacks online, which I am fine with it.
Except that they direct all communications to the bot, and it is really sucky because the options are that few. I can't talk to a live agent regarding a missing parcel that can help me track where the parcel is currently and etc.

Basically, Pos Malaysia has closed off all sort of communication channels, there is no two-ways communication. Really annoying. What kind of customer service is this?

This post has been edited by miyakochan89: May 28 2020, 02:17 PM
waghyu
post May 28 2020, 02:19 PM

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QUOTE(miyakochan89 @ May 28 2020, 02:15 PM)
I think few weeks ago, i was still able to chat with live agent regarding a missing parcel..
In which case, I was very impressed. Today i wanted to check with Pos Malaysia again, just to realise that they have shifted all the feedbacks online, which I am fine with it.
Except that they direct all communications to the bot, and it is really sucky because the options are that few. I can't talk to a live agent regarding a missing parcel that can help me track where the parcel is currently and etc.

Basically, Pos Malaysia has closed off all sort of communication channels, there is no two-ways communication. Really annoying. What kind of customer service is this?
*
Beyond usual capacity to handle. They need time and space to handle all this.
Here to buy
post May 28 2020, 09:33 PM

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QUOTE(waghyu @ May 28 2020, 03:19 PM)
Beyond usual capacity to handle. They need time and space to handle all this.
*
What's their capacity?
waghyu
post May 28 2020, 09:36 PM

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QUOTE(Here to buy @ May 28 2020, 09:33 PM)
What's their capacity?
*
Maybe 1/3 of current backlog?
Here to buy
post May 28 2020, 09:51 PM

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QUOTE(waghyu @ May 28 2020, 10:36 PM)
Maybe 1/3 of current backlog?
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Highly doubtful.
TSmiyakochan89
post Jun 3 2020, 08:26 AM

Wut?
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QUOTE(Here to buy @ May 28 2020, 09:33 PM)
What's their capacity?
*
QUOTE(waghyu @ May 28 2020, 09:36 PM)
Maybe 1/3 of current backlog?
*
QUOTE(Here to buy @ May 28 2020, 09:51 PM)
Highly doubtful.
*
I just went to one of their major pos laju hub to collect. Mind you, it's a warehouse and they have huge tents set up outside just to store pellets and pellets of parcels/packages inside. Under the hot sun and all? O__O
waghyu
post Jun 3 2020, 08:28 AM

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QUOTE(miyakochan89 @ Jun 3 2020, 08:26 AM)
I just went to one of their major pos laju hub to collect. Mind you, it's a warehouse and they have huge tents set up outside just to store pellets and pellets of parcels/packages inside. Under the hot sun and all? O__O
*
Serious biznes, whole country shipments they handle, no surprise.
pretty23
post Jun 3 2020, 08:48 AM

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under Syed Mokhtar Albukhary monopoly business policy what TS should expect?
Here to buy
post Jun 3 2020, 08:55 AM

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QUOTE(miyakochan89 @ Jun 3 2020, 09:26 AM)
I just went to one of their major pos laju hub to collect. Mind you, it's a warehouse and they have huge tents set up outside just to store pellets and pellets of parcels/packages inside. Under the hot sun and all? O__O
*
Ayam tot we're talking bout the #askpos service capacity/effectiveness? Not how much parcels/package can they store for infinite time.

This post has been edited by Here to buy: Jun 3 2020, 08:59 AM

 

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