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 Maxis One Go Wifi, Now with unlimited(?) quota

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kayent
post Nov 23 2020, 04:40 PM

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rubbish speeds, especially during peak hours. throttling or not, it is absurd.

am a user for the past year, but lately as of last month or so, the speeds are horrible. complains were made but nothing done.

it's so slow to the extend that speedtest website cant even load on my side.

strongly discourage anyone taking up this plan
kayent
post Nov 24 2020, 06:57 PM

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QUOTE(budi1413 @ Nov 23 2020, 08:24 PM)
its relative to location tho.

my place here unifi air, digi and celcom coverage and data is shitty.

only maxis coverage and data speed is the best.

day time speed can get up to 100mbps.

night time speed average is 10mbps.

good enough for me. biggrin.gif
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true to certain extend because my area in PJ is somewhat same like what you mentioned, other providers are shitty or non existent.
therefore, am sort of at the mercy of maxis
but as for the speeds, i am nowhere near 100mpbs. max im getting is 20-30 on a good day or off peaks.
other than that is <10mpbs

QUOTE(Eugene91 @ Nov 23 2020, 08:58 PM)
Maxis said it's normal to me. but seriously 7pm-12am?  ranting.gif

I told them outside of those hours i can get 60-70Mbps but during this time less than 10Mbps and Youtube only 1.5Mbps.
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thats rubbish. vmad.gif

QUOTE(ckimsem @ Nov 24 2020, 07:45 AM)
After consumed 300GB, the speed would be throttled to 20~30mbps. So, your location may have network congestion. And, YouTube is getting throttled at night time from 8pm~12pm at 1.5mbps whether or not you have reached 300GB.
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i agree with the latter, that network congestion part, since my plan refreshes in the middle of the month. but there is no speed improvements.
and not just youtube, practically nothing loads;images dont load, zoom calls dont run, facebook doesnt load etc ranting.gif
kayent
post Nov 28 2020, 12:24 PM

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QUOTE(budi1413 @ Nov 26 2020, 08:37 PM)
billing date is 21st of the month. im not even using 300gb per month.

before this only google service and social media throttled at night. only starting yesterday night maxshit hard capped me everything 2mbps.

if this continued, will terminate soon.
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in the same predicament, mine refreshes on the 17th, no way I'm hitting 300gb so fast. Just terminate it.
kayent
post Nov 28 2020, 11:12 PM

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forget about it if you want to sign up.

user posted image
kayent
post Dec 4 2020, 06:25 PM

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QUOTE(Eugene91 @ Dec 4 2020, 05:05 PM)
Maxis offered a RM30 rebate for 12 months if I stay on. No TnC apply. But I told them if I can't use it from 8PM-12AM what's the use? The CS said it's the first time they have heard of such a thing and mentioned that Sabah and Sarawak is experiencing network issues. I said network issues between 8PM-12AM only?  doh.gif

Then I decided to try out for another month and I am going to continue complaining to them.
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rubbish one la. the CS just BS u. mine also from 8-12am.

i made my complain on 13th of november to their twitter.
they called me and told me to wait 1 week.
1 week later they told me to wait till end of november.
now december ady, they still telling me in progress and no time frame given this time.

in between ive made a report to SKMM but they sent a message asking me to contact Maxis back via the hotline
and brings us back to the same thing.

want vomit d bangwall.gif

This post has been edited by kayent: Dec 4 2020, 06:26 PM
kayent
post Dec 4 2020, 06:33 PM

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QUOTE(Eugene91 @ Dec 4 2020, 10:24 AM)
One thing they didn't throttle between 8pm-12am is Speedtest.net.

Maxis kept telling we they only rely on speedtest.net. Not Windows WiFi measurement of Youtube etc.

Now I request to cancel my plan they're taking a long time to reply.
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oh n mentioning this, i beg to differ. few times d my speedtest website cant even load laugh.gif
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kayent
post Dec 8 2020, 03:01 PM

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QUOTE(ahhann @ Dec 7 2020, 07:06 PM)
maxis call me :-
1- created a technical investigation ticket to "siasat" in responding to my MCMC complain. Closed my MCMC complain (wut?)
2- "6PM to 6AM is our peak hours, hence we need to investigate is your area facing signal/bandwidth fatigue with too many user pool"
3- "We die die no set anything to throttle you, this is the result of peak hours, hence the speed fatigue."
4- I use my mobile phone Maxis 4G, can get 20-30MB after 8PM. "Oh no sir your phone works different from the modem"

Me responding to their "explaination":
1- What to siasat? All over Malaysia different area complaint same issue. Ok lo since you say the technical ticket is responding to my MCMC complain, you can close the MCMC complain.
2- You sure? Then why lowyat forum all area customer complaint from Sabah, Sarawak, Penang, Johor, KL?
3- Sure? So conicedence the speed down start 8PM, end 12 AM?
4- "You seriously think i'm accepting such explanation?" <-- yeah i say that out loud to the agent. I purposely swap the sim card between modem and phone, both side gave same result,
  mobile postpaid 30MB, MaxisONE go WIFI 2MB.
End up please wait for the technical ticket to complete investigation, if it did not resolve they you may file another complain with MCMC.
FINE.

MAXIS ADMIN I KNOW YOU WATCHING, TECHNICAL TICKET IS C648890.

I bancuh milo tunggu tengok apa lame excuse they come out after "siasatan.
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same scenerio here. this is what i got from the MCMC portal (it was marked solved):

» Click to show Spoiler - click again to hide... «

Didnt even bother to call them knowing its gonna be useless.
kayent
post Dec 8 2020, 06:06 PM

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QUOTE(Zack_Cloud14 @ Dec 8 2020, 05:47 PM)
Mine also kena mark as solved: 1020-01-0012817-MXS. Send email to MCMC also ranting.gif I think hopeless lah.
Wonder if can get rebate for terminating early because of bad service  hmm.gif I dont mind giving their modem back.
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if you're still under contract then try/demand for it. make a fuss
as for mine, my contract has already expired. just that im stuck with them cuz unifi no port at my area.

meanwhile i did contact them back.
1 hour, 3 agents later, they still cant provide a solution and they just filed another report Cxxxxxxxx. dry.gif

kayent
post Dec 8 2020, 10:08 PM

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QUOTE(ckimsem @ Dec 8 2020, 09:02 PM)
Have you tried DiGi infinite 150 although it is a bit pricier or a cheaper alternative Unifi Air which is at your location? Since you’re not under contract, you may try them if you haven’t.
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QUOTE(budi1413 @ Dec 8 2020, 09:28 PM)
yoodo rm98 200gb data also another alternative
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i would like to say i live in a black hole in the middle of PJ
unifi air > no coverage. checked
digi > poor coverage. my secondary number using digi, many times no reception.
celcom > good speed. but unstable. dc 3-4 times a night. tried the 1 month free trial before terminated it in 2 weeks.
yoodo > not sure have not tested
kayent
post Dec 9 2020, 11:01 AM

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QUOTE(budi1413 @ Dec 8 2020, 10:19 PM)
if celcom no good, then yoodo the same.

unifi air u check coverage via website or u personally test with unifi sim?
*
had an agent crosschecked it with me.

 

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