maxis call me :-
1- created a technical investigation ticket to "siasat" in responding to my MCMC complain. Closed my MCMC complain (wut?)
2- "6PM to 6AM is our peak hours, hence we need to investigate is your area facing signal/bandwidth fatigue with too many user pool"
3- "We die die no set anything to throttle you, this is the result of peak hours, hence the speed fatigue."
4- I use my mobile phone Maxis 4G, can get 20-30MB after 8PM. "Oh no sir your phone works different from the modem"
Me responding to their "explaination":
1- What to siasat? All over Malaysia different area complaint same issue. Ok lo since you say the technical ticket is responding to my MCMC complain, you can close the MCMC complain.
2- You sure? Then why lowyat forum all area customer complaint from Sabah, Sarawak, Penang, Johor, KL?
3- Sure? So conicedence the speed down start 8PM, end 12 AM?
4- "You seriously think i'm accepting such explanation?" <-- yeah i say that out loud to the agent. I purposely swap the sim card between modem and phone, both side gave same result,
mobile postpaid 30MB, MaxisONE go WIFI 2MB.
End up please wait for the technical ticket to complete investigation, if it did not resolve they you may file another complain with MCMC.
FINE.
MAXIS ADMIN I KNOW YOU WATCHING, TECHNICAL TICKET IS C648890.
I bancuh milo tunggu tengok apa lame excuse they come out after "siasatan.
same scenerio here. this is what i got from the MCMC portal (it was marked solved):
Didnt even bother to call them knowing its gonna be useless.