I started my MaxisOne Go WiFi subscription this month and can confirm that the internet speed is being heavily throttled from 8PM to 12AM even though I’m nowhere near the 300GB unlimited quota limit. It’s 9PM+ right now and I can’t even maintain a voice call without latency issues (500ms-5s delay no joke). Websites (even Google!) also take forever (wait tens of seconds or go make a cup of coffee) to load even with AdBlock on. Outside of that time frame, I’m getting up to 2MB/s download which I personally wouldn’t call 5G-ready but at least it’s not unbearably slow.

I’ve been a long-time Maxis customer but my perception of it has changed drastically since last year. Their service has been piss poor recently and they’ve been constantly nickel-and-diming their customers every chance they get. A couple of instances that I encountered:

1. The use of dark patterns in their mobile app by rearranging the order of purchasable internet passes every once in a while. After having developed the muscle memory for claiming the 1GB free daily internet pass (yes, unlike other telcos e.g. U-Mobile which just gives you the free 1GB automatically, Maxis users have to manually claim it), you will inevitably click on the incorrect button which leads you to purchase a non-refundable RM10 internet pass even if you try calling customer service to cancel it. I found out that it is possible despite the staff on the phone telling you otherwise. You just have to email customer care and jump through some extra hoops. Maxis actively makes it a painful experience for you to get your money back. Celcom is a delight when it comes to dealing with the same issue.

2. When I signed up for MaxisOne Go WiFi as an additional plan to my principal line, I was charged RM10 for itemised bill. I discovered this when looking through my credit card bill. I have explicitly opted out of this before, instead choosing to get all my receipts via email. When I confronted them on phone, they told me it was a mistake and they would undo the charge. I consider myself a tech-savvy and meticulous person but imagine the percentage of their customer base who fell for this and just never found out.

This turned into sort of a rant but my takeaway is if you need a reliable internet service between 8PM to 12AM, look elsewhere!

Or suffer this:

I wanted to attach speedtest.net result but it won’t get past this state and I gave up waiting for it to begin:

I’d tell you to not count on it. It was fine for me most of January 2021 until around last week. My speed has been terrible since. I’m no longer getting the 2-3 MB/s peak speed I used to get (see my reply on previous page). My Maxis ONE data plan is also heavily throttled. Using my phone’s hotspot results in the same problem. Look at their Twitter page and you can see a lot of angry customers complaining about poor speed on Maxis network across all their plans.

At best, I’m seeing <500kbps lately. At worst (night times), I get what I feel like is 64kbps, which is almost unusable. Imagine waiting for Google logo to load. It feels like living in the stone age. It’s completely unpredictable. I find it difficult to sustain a voice call without lag or stutter and impossible to conduct a video call.

I called Maxis regarding the issue but they played dumb and said they will get the network team to call me back today to troubleshoot due to long call queue but I didn’t receive a call back. I doubt they will admit to throttling their users on the line. After over 10 years with Maxis, I’m now ready to switch my entire family away from it.

See also: Hotlink quietly slows down users to 512kbps after 8pm, blames it on MCO (except it’s not 512kbps and not just Hotlink users).

This post has been edited by babelfish: Feb 2 2021, 12:49 AM