rubbish one la. the CS just BS u. mine also from 8-12am.

i made my complain on 13th of november to their twitter.
they called me and told me to wait 1 week.
1 week later they told me to wait till end of november.
now december ady, they still telling me in progress and no time frame given this time.

in between ive made a report to SKMM but they sent a message asking me to contact Maxis back via the hotline
and brings us back to the same thing.

want vomit d

This post has been edited by kayent: Dec 4 2020, 06:26 PM

Tahi Lembu la their CS.

I triple confirmed with their sales agent, "NO THROTTLE BEFORE REACHING 300GB usage". Fine, sign the deal, first night 8PM, throttled LOL ~~~

See current speedtest:

*Consider max speed, my area bit far from the tower, can only get Band7, which around 30~50MBps max.

See after 8PM speedtest:


30MB vs 2MB
HAHAHAHAHAHAHAHAHAHAHA

Btw, no need wait another month, i immediately file complain to MCMC dee:

Salam sejahtera Tuan/Puan,
Berikut adalah maklumat ringkas mengenai aduan yang telah dikemukakan oleh pihak tuan/puan kepada MCMC:
ID Aduan: 1220-01-0001304-MXS
Pemberi Perkhidmatan: MAXIS
Kategori Aduan: Network
Sub-kategori: Internet Connection/speed
Huraian Aduan: I've recently purchase Maxis Go Wifi with Maxis at the price of RM138 per month. Before the purchase, i have a chat with Maxis representative to confirm that THERE WILL BE NO HOURLY THROTTLE applied to this service. They will only throttle the service after the monthly usage had reach 300GB, and the...



This post has been edited by ahhann: Dec 4 2020, 08:40 PM

oh n mentioning this, i beg to differ. few times d my speedtest website cant even load

ma place siang 100mbps. night time average 20mbps. buat now capped 2mbps. tomolow will langgar maxis centre to terminate. livechat them to terminate, but they buat slow2 plok.

update my post of speed before and after 8PM.
They still got face and guts to further delay my inquiry session. See what they try to act dumb with Whatsapp:

No worries, please provide us with the following details for further checking :

1. Affected Mobile Number:
2. Briefly Describe the issue faced:
3. Problem since :
4. Latest Date and Time Problem Occurred:
5. Full address & landmark:
6. Do you face this issue in all location:
7. Any other Maxis user facing the same issue:
8. What device are you using
9. What is the signal shown & how many signal bar
10. Is it at the indoor / outdoor:
11. Latitude& Longitude
13. Contactable number
14. Speedtest result (screenshot/ link)

show them this tered. even maxis admin here buat dunno.

Ya i did that lul z

Now I regret should have just stick to cancelling it hahaha. I am now complaining on whatsapp.

I am another victim of this. Keep wondering why the fk my speed every night turun mcm sial. Already complained to MCMC.

queing at maxis centre now lol

update: successfully terminate lol. altho they offer rm30 rebate for one year.

This post has been edited by budi1413: Dec 5 2020, 07:30 PM

My family Streamyx was unreliable and only 4 down, 0.4 up.

Recently borrowed a TP-Link MR6400 with Maxis sim card although unsure what plan.

Was really impressed by the performance and my family subscribed to the unlimited plan. Bought for my family a TP-Link MR6400 too.

One speedtest, around 30 down, 40 up.

Going to battle test it and see whether it can fit my family needs before terminating our Streamyx.

This post has been edited by dylan_chng: Dec 5 2020, 07:45 PM

Try test between 8PM to 12AM for continuous 7 days

Wow with that kind of speed on normal hours alone is already a red flag, mind you the upload speed is almost on par with what unifi air gives.
2mbps limit for 8-12pm is seriously unacceptable, even for single user since this prime time that people consume their content online, limiting this for everything hurts a lot, even for gaming. Complaining to mcmc soon

You should have got a 4G+ router instead if your location supports 4G+ network. TP Link MR6400 is a 4G only router, and so ±30mbps might be the max speed you could get using that router.
Do take note that this MaxisONE Go WiFi is not truly unlimited high speed internet, it has a quota of 300GB high speed and after that it's throttled to ±20mbps. Furthermore, all video streaming sites will be badly throttled.

This post has been edited by ckimsem: Dec 6 2020, 08:07 AM

Hi,
- Totally aware on the 300GB capped to 20MB, and i'm fine with that.
- Also aware on the stock router limit to 4G LTE only, and the top speed cap. Fine with that as well, i could live with 30~40MB top speed.
- TOTALLY NOT OK with 8M-12AM un-reasonable throttle across the type of consumption. If you only limit the speed to video/audio streaming, i could still open one eye close one eye and accept it. But come on, throttle hammer on the rest of web browsing? Could even barely connect to my VPN, left alone managing my big data analytic or cloud activity ...

im also totally fine with 20mbps. 2mbps is really unacceptable.

maxis call me :-
1- created a technical investigation ticket to "siasat" in responding to my MCMC complain. Closed my MCMC complain (wut?)
2- "6PM to 6AM is our peak hours, hence we need to investigate is your area facing signal/bandwidth fatigue with too many user pool"
3- "We die die no set anything to throttle you, this is the result of peak hours, hence the speed fatigue."
4- I use my mobile phone Maxis 4G, can get 20-30MB after 8PM. "Oh no sir your phone works different from the modem"

Me responding to their "explaination":
1- What to siasat? All over Malaysia different area complaint same issue. Ok lo since you say the technical ticket is responding to my MCMC complain, you can close the MCMC complain.
2- You sure? Then why lowyat forum all area customer complaint from Sabah, Sarawak, Penang, Johor, KL?
3- Sure? So conicedence the speed down start 8PM, end 12 AM?
4- "You seriously think i'm accepting such explanation?" <-- yeah i say that out loud to the agent. I purposely swap the sim card between modem and phone, both side gave same result,
mobile postpaid 30MB, MaxisONE go WIFI 2MB.


End up please wait for the technical ticket to complete investigation, if it did not resolve they you may file another complain with MCMC.
FINE.

MAXIS ADMIN I KNOW YOU WATCHING, TECHNICAL TICKET IS C648890.

I bancuh milo tunggu tengok apa lame excuse they come out after "siasatan.

I felt cheated. Just sign up today with GoWifi, put sim card into router and I only got 5-6mb of speed only. But my maxis postpaid is completely fine and faster speed. I’ve done wrong? Haihhh

what time u test? 8pm-12am should be 2mbps.

Yes. 8pm-12am. But my maxis postpaid is fine. Fast as usual.