Hi all sifu here, my gf family having issue with their Maxis Fiber. The internet connection very slow or I would say doesn’t have connection at all, it only work once in a while when I restart or unplug the modem and connect it back but it only work like half an hour then the problem came back.

I notice the tm modem auth doesn’t light up would that be the problem came from the modem? The modem keep flashing only the lan light and after that the light goes off and blink again like it keep restarting. Btw the modem is Alcatel Lucent I240G.

Called to the Maxis CS but they only ask us to wait, hope sifu here can advise me or maybe guide me through basic troubleshooting. Thanks 🙏🏻

Bro... your ONU Link LED . Is it OFF ie not lighted ?

if the LINK is off means you have no connection to the maxis network.

Yes it is off, not sure if I plugged the wrong cable or not. Because I try to unplug all the cable and replug it back and try each port combination see whether can solve the problem or not lol

The link led should light up. Else it could be something wrong with the fiber connection. Ie the fiber connection is loose or the fiber is broken or your area is having maintenance.
You can try one of the following
1. Unplug the fiber and plug in again, make sure that it is tightly connected. If this doesn't solve your problem, then

2. Ask your neighbour whether he is having same issue. It could be the fiber dp box is faulty or your area is having maintenence. If his Internet is ok then most probably the fiber cable connecting to your house is broken, it can be outside or inside your house.

If this is the case, you have to call maxis and ask them to arrange for tm technician to come fix your fiber cable.

Sometimes maxis call center maxpert have no clue what js going on, you have to tell them your problem. Tell maxis that the link led is not light up. That you suspect fiber is broken and ask them to arrange tm to come over.

There is a minimal chance that the Alcatel btu is faulty. I experienced once 2 years back where my Internet would randomly disconnect and the btu leds would randomly blinks.

Tell maxis that you have done all the troubleshooting and you are sure that fiber or btu is faulty cause the link led is off.

from your pix the connection look correct.

1. the first on the left is the Fiber cable incoming to your ONU alcatel .

your LINK led should light ON if there is incoming sync with the maxis network.
if OFF ... means there is a break .

your phone on the TEL port will not work too if the is a break . Check if you hear Dial tone on the phone to confirm .


2. LAN 2 port of ONU will connect to WAN port of your wireless router.

This post has been edited by Momo33: May 17 2020, 01:06 AM

me in penang also having similar problem.
Out of sudden everything gone, restart router, modem (everything) but still not working.
after 1 hour everything return back to normal. some time connection also very poor ...

***UPDATE***


Thanks all for the advise, called Maxis and they kept saying they can’t do anything as need to wait for TM technician to come by. After the one big scold call lol, the maxis and tm technician came by accordingly. The Maxis technician explain might be the power adapter of the modem due to the power adapter doesn’t deliver enough power supply to the modem so they only change a new power adapter for the modem only. But later when the tm technician arrive I keep complaining to them and convince them that the problem came from the modem and finally they changed a new Huawei modem for me. Will test and see if they problem will come back or not, by the way I already get the contact number from those technician so that new if got problem I can direct call them

This post has been edited by JaysonGoh: May 21 2020, 12:22 PM

Yea, I’m from Alma in BM. Next time try see if the Modem auth and link still blinking or not, might be modem problem or port problem

Great ...hope all is fine now.
your LINK LED should be permanent ON ... then all is fine

you have wrongly plug your rj11 suppose is connected to your maxis router not Telekom modem

Now using this new modem, tested since morning until now so far so good

Previously it is plugged there, but we don’t use the telephone

Great
now this one new ONT

PON led must be ON
LOS must be OFF .

you are good to GO