Have you guys called up Maybank customer service?

One of the worst customer service I ever met

They will put you on hotline for few minutes before answering before a customer service executive answer your call and no follow up whatsoever

Emailed them and was never replied

Even shitty cimb bank is much more responsive to customer needs and problems

u havent met pbb.
cant even go through
more than 20 tries give up

yes lah. what to do, we are plebs

I just called regarding chargeback dispute for 7 transactions ytd morning, at noon they call me to confirm my dispute again dont see any problem with them, well manner and job done accordingly

priority banking client laughing

Try this, available 24/7.

Contact them on FB, create a dummy account using a dummy email address if necessary.

Message their FB inbox with your simplified problem, also include your name and phone number.

Then just wait, the one that will call you will be the one that can solve your issue, no passing around or waiting time.

I'm a premier customer. Takes like one beep before someone picks up. 😜

I can tell you I call every half hour also 'all the lines are busy'

1 successful call for be at least 20min.

And some telco charges this calls.

At puchong branch i see priority banking customer walk down to normal customer i ask uncle whybu wait here he told me upstair lagi more ppl normal seevice more. Faster lol

12 rm unlimited call yo

This!
I even tried to get a through the lost card department. No one answered after 30 minutes of trying. Cannot even imagine if it was a real case scenario.

After this incident, i found out Maybank was the least worst.

Big banks usually no CS one. Smaller banks do.

Digi charges for 1300 or what ever toll free numbers.
I kena already and called the up, they say those numbers are not in the unlimited free list.

Open Maybank2u app > live chat service

Seems like a lot of people do not know this service. Better than calling

There’s a live chat service

Yoodo 12rm 2k minute literally unlimited call to any where except those that charge yr call by the minute one like phone sex etc

Change bank

Give other banks a try and you'll realise Maybank isn't that bad lol

Who ask to reduce their profit (by 6 months moratorium), now have to cut cost @ customer service.

Yes worst ever customer service. I wanted to report duplicate transaction. They deny and disallow me email. I shouted until the whole house heard then brother takeover the conversation also get angry.