Hii, is anyone experienced ordering books from bookdepository and it came in a big box instead of the small cardbox or plastic parcel? Will postmen delivered it to the house or there will provide notice for self collect?

I ordered 10 manga and it dispatched on 12/3. However its been 2 months and I still didnt receive it. I though maybe it came in a box instead of separate parcel as when I asked their customer service to provide the packing slip, they just gave one attachment.

If I went to post office, will they entertain me?

Hope anybody can give me some advice 😭