I only opened my TW a few weeks ago and using the account to deposit GBP, works fine ... no issues. Guess I was just in time!

Been using WISE for a while but went over the 20k limit … I assumed they would auto transfer to my local account (which I guess wasn’t marked as external) so my account and the funds have now been locked …

Any ideas how long it takes them to resolve it when this happens?

This post has been edited by rjb123: Dec 17 2022, 05:05 PM

Looks like same issue as me … how long did it take you to get it resolved? 😬

According to their email, yeah. I just assumed mine was but didn’t check so now my account / login is totally frozen. Only went to check the app as my card didn’t work earlier.

It’s happened in the past but I’d normally do a manual transfer out. Was sick this week so been in bed since Wednesday and didn’t really check my emails during that time

No, external account. Like a Maybank account for example ..

Unless I’m missing something and JP Morgan offers domestic RM accounts to consumers

Balance can’t exceed RM20K … mine happened to be in EUR balance.

I’m probably not the best person to ask as my account got locked, so can’t even access the app now to check anyway.

Alright .. I’ll try to call them see if that can speed things up. Worried that their email will take quite long to get answered

Been using Wise more than anything else this past year so it’s a real inconvenience if I don’t have access to it.

I emailed them Saturday, today they unlocked my account so all good!

I rarely ever could get paywave to work on this card - chip / PIN only. There’s a particular place where my Wise card never works (GoBiz POS or something system shows as not supported)

Was quite surprised as it said for appeals it would take up to 20 working days .. but I guess this scenario is quite straight forward.

Transferred the extra out now so I'm within the rules

Pretty much nothing, I sent this as a reply to their reminder email about deactivation :

“ I was under the impression that one of the existing external accounts added previously would have the additional funds withdrawn to automatically … rather than locking the account.”

That’s it!

I replied to the email but used appeals@ address, not the noreply one. That was on Saturday 17 Dec, and I received a reply and had account unlocked on 19 Dec.