QUOTE(Davidtcf @ Jan 22 2022, 11:41 AM)
Anyone got transfer to wrong bank before? Did u manage to get back the money?
I was suppose to transfer to my SG CIMB but instead transferred to MY CIMB. It is my first time doing this transfer. I inserted my own name and SG CIMB bank account number. Funds still went through as Wise do not do any account number checking on their end.
Really frustrated now as wise don’t work on Saturday and Sunday. Haih all due to my stupidity didn’t check properly did the transfer too fast now regret. Should have checked YouTube properly on how to transfer from Local bank to Wise, then to SG CIMB before assuming.😢
Their multi currency feature confused me I went to put money in SGD wallet then thought money going out there will be to Singapore. Name of bank is CIMB Bernard but I still didn’t catch that mistake zzz.
Already called CIMB and logged ticket to Wise.
CIMB say bank should auto reject for this.. but I’m not sure now as they also told me there are CIMB bank loan accounts starting with number 1 (Singapore account number starts with 1). I wanted to ask them check if this account number exists in CIMB Malaysia but they tell me cannot.. due to customer privacy. F**k.🤬 now can only depend on Wise to help as I had attached transfer receipt.. And really hope CIMB MY there reject the transfer and bounce back to Wise.
Don’t be like me guys. Always double or triple check especially if first time transferring.😭
Until now I had not gotten my refund on this wrong transfer. It was around SGD 2700.
Wrote and called both parties CIMB Bank Malaysia and Wise.
When I contact both parties, both also refuse to help me solve the problem! Wise is saying I have to contact bank myself, that it is against their security protocol to contact bank, but why? What security is involved here? Help customer to followup asking bank to return back a wrong transfer also got problem?
While CIMB bank called me and say Wise has to contact them to ask for the transfer to return back to Wise's account. In the written email the CIMB person explained that Wise might have an intermediary local clearing house hence why they need to contact CIMB for the refund. But another CIMB agent I called say CIMB will auto send back the money to Wise. They can't confirm when I will get back the money. Sounds simple but until now I don't see the money in my Wise yet. Basically 2 answers for a question and I don't know which is right.
End up I am the person getting burnt due to a mistake.
Already wrote email to Securities Commision for help today. Hope will get a reply.
Next might need to write email to Bank Negara if still getting ignored.
Anyone else got any other suggestions please let me know.
Transferwise is good.. but if you fcked up on your transfer to wrong bank/party etc... you are ALONE in this if bank did not send back to you the money.
Always triple check if need to before hitting that "send money" button. Especially if you first time doing the transfer. Better safe than sorry.
This post has been edited by Davidtcf: Jan 26 2022, 05:02 PM