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 Wise (Transferwise) Malaysia Discussion, v1.0

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Boy96
post Oct 30 2022, 01:03 PM

That's a tripod.
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How long does it take to deliver the wise card upon application? I have an overseas trip on 15th nov, sempat tak if I order the card now?

It says estimate to arrive nov 18, any chance will arrive earlier?

If not, any way to have Wise virtual card to add into Samsung Pay/Apple Pay without the physical card?

This post has been edited by Boy96: Oct 30 2022, 01:06 PM
Boy96
post Nov 3 2022, 12:13 PM

That's a tripod.
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QUOTE(ericlaiys @ Oct 30 2022, 03:00 PM)
2 week or 3 week.
at this moment, no supported on apple pay
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Im going to nz where they support Wise via Google Pay. Can use right if got virtual card?
Boy96
post Dec 8 2022, 04:25 PM

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Account deactivated due to having over 20k+ in the account. Is there any helpline number to call them? Cant seem to login anymore
Boy96
post Dec 8 2022, 04:39 PM

That's a tripod.
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QUOTE(Sherman Kong @ Dec 8 2022, 04:30 PM)
what you did before they deactivated your account? My account got deactivated and they asked me to email the appeal team, 2 months no reply from them lol. Their support number listed on the official website can't even get through...

20k is a lot thou
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They emailed asking to transfer out the excess money but missed seeing the email until too late and they froze the account and disabled login

QUOTE(akhito @ Dec 8 2022, 04:36 PM)
go appeal to them la owai need to login also hmm
https://wise.com/appeals/
but got ppl feedback their call centre not responsive open ticket via login is better i used before quite responsive
since u cannot login try the reset password link
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Thanks. Will try
Boy96
post Dec 12 2022, 02:57 AM

That's a tripod.
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QUOTE(elea88 @ Dec 10 2022, 06:24 AM)
contactless cannot use in Msia or Singapore too. tested.
need use pin
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Doesnt work in NZ as well, everytime tried and failed.
Boy96
post Dec 17 2022, 06:47 PM

That's a tripod.
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QUOTE(rjb123 @ Dec 17 2022, 05:07 PM)
Looks like same issue as me … how long did it take you to get it resolved? 😬
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Been quite busy so I have just emailed their appeals address yesterday night, still waiting for reply

This post has been edited by Boy96: Dec 17 2022, 06:56 PM
Boy96
post Dec 19 2022, 02:49 PM

That's a tripod.
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QUOTE(rjb123 @ Dec 19 2022, 02:36 PM)
I emailed them Saturday, today they unlocked my account so all good!

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Mine still no answer yet
Boy96
post Dec 19 2022, 04:54 PM

That's a tripod.
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QUOTE(rjb123 @ Dec 19 2022, 04:19 PM)
Was quite surprised as it said for appeals it would take up to 20 working days .. but I guess this scenario is quite straight forward.

Transferred the extra out now so I'm within the rules smile.gif
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What details did you include in the email u sent to them?
Boy96
post Dec 26 2022, 07:45 PM

That's a tripod.
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QUOTE(rjb123 @ Dec 19 2022, 10:19 PM)
Pretty much nothing, I sent this as a reply to their reminder email about deactivation :

“ I was under the impression that one of the existing external accounts added previously would have the additional funds withdrawn to automatically … rather than locking the account.”

That’s it!
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What email address is the reminder email coming from? Because on mine it said that email cannot be replied to (noreply @transferwise), and the refund email address that they give, they didnt reply back to my email.

The contact phone number last time someone gave in this thread also unreachable

This post has been edited by Boy96: Dec 26 2022, 07:56 PM
Boy96
post Dec 29 2022, 06:43 PM

That's a tripod.
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QUOTE(MasBoleh! @ Dec 29 2022, 06:35 PM)
I managed to numerously informed the helpdesk that their SG line is unreachable and they finally reopened back my account.
Phew... so guys, just kept informing them that you can't reach the helpline and they will reopened the account.
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After seeking help from twitter then only they replied my email. Quickly transferred out the money after that

Btw i noticed my account is UK account (?) , Because the referral part says I can get £50 if I refer someone else to register

This post has been edited by Boy96: Dec 29 2022, 06:44 PM
Boy96
post Dec 29 2022, 09:36 PM

That's a tripod.
*******
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QUOTE(MasBoleh! @ Dec 29 2022, 09:08 PM)
U r dealing with pound sterling?
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No, ringgit. Maybe last time when buka account somehow buka uk account
Boy96
post Jan 22 2023, 09:24 PM

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From Wise to Malaysia bank account transfer (not DuitNow) usually takes how long based on your experience?
Boy96
post Feb 19 2023, 02:22 PM

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QUOTE(datolee32 @ Feb 18 2023, 05:12 AM)
Hi, i would like to ask which method save more transaction fee?

1. Foreign currency bank -> Store in Wise wallet -> Wise wallet exchange to MYR -> Withdraw MYR to MY Bank
2. Foreign currency bank -> Wise exchange transfer -> Transfer to MY bank

Second method don't need to keep money in wallet make me feel safe. Is first method less transaction fee?
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I have just calculated, for 1000 usd, send straight from usd wallet to bank account is the same value as converting it to MYR wallet first and then transfer to bank
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