this B Infinite their CS really tak boleh. My points kena redeemed without my authorization, reported in Feb 2020 until now no news. Been asking for updates via email, but they totally ignore me.

The ticket was filed on February 17 and received a reply within the same day but no reply ever since. So disappointed. I can definitely confirm there was a breach on their system, my points went missing after I received more than thousands of account lock email due to multiple login from them.

I called to their CS, they assured me that the system is safe and ask me to change the PIN number will do. But guess what? I changed my PIN number yet my account still got hack. The hacker used up my 7k points on Qoo10.