ok i am terribly confused with all this hotlink/easy/total/sms/call plan thingy

First of all, i cant even know what plan i am at now because everytime i call *100# and select prepaid plan query, it will show "Sorry, Try again later"

Secondly, i tried *108*2# ,it says " Sorry, changing to this rate plan is not allowed"


???? wat is all this man.. And the Activ10 should be called Activ7 because when i try to put the number in their website, it hang and when i relog, they already minus one number but the number i insert earlier is still empty... zzzz