Outline ·
[ Standard ] ·
Linear+
Travel To Japan V13, Everything you need for a Japan trip!
|
DTorons
|
 Apr 12 2020, 02:31 PM
|
New Member
|
I booked AA for the purpose of Olimpics. Since olimpics is postponed and the pandemic is still at large, i have no intention to go tokyo in july anymore.
I tried to get credit refund from AA chatbot, but it replies my booking is not eligble because only flights up 31st may is eligble.
I tried other ways, i did refund instead, and my request has been logged. Had to do twice because i have 2 bookings. What should i do now? Just wait for AA to respond or hope that AA will extend the credit refund eligiblity to further more months?
Ps: its frustrating when you cant get hold of definite support and answers when you cry for support from AA.
This post has been edited by DTorons: Apr 12 2020, 02:32 PM
|
|
|
|
|
|
DTorons
|
Apr 13 2020, 10:17 AM
|
New Member
|
QUOTE(Area51SE @ Apr 12 2020, 08:55 PM) Hey Guys, just sharing some information regarding refund via Credit Account. My flight is on 13 April 2020 which is tomorrow. Just few hours ago, i received a call from AirAsia informing that my flight has been cancelled and offered the option of Credit Accounts / Move Flight (No option to refund). I proceeded with Credit Accounts and within few hours the credits is already in my account. So i guess they are probably processing refunds according to the dates you are departing. So those waiting for their refund via credits account, just wait till 1 day before your flight departure, AA will call you up. All the request i've been trying to submit via AVA, its still under 'New' till now. So i guess we can just ignore that and wait for AA to call you up Hope it helps  How about your accommodation? Did you cancelled it earlier? For situations like mine, travel plan is in july, i still dont dare to cancel my hotel booking. What if by july all borders are opened, and AA do not want to allow credit refund. It is still risky to travel. |
|
|
|
|
|
DTorons
|
Apr 13 2020, 08:18 PM
|
New Member
|
QUOTE(arclynmen @ Apr 13 2020, 08:11 PM) Same bro. My flight too on July. Japan has suspended free visa. Maybe can ask AA if can refund due to this or not. https://www.mofa.go.jp/ca/fna/page4e_001053.htmlSame here. Still haven't cancelled. Plan to cancel by mid May before fully charge. Let's see how Ya, damn sad. Not sure are we totally banned or still can apply. https://www.mofa.go.jp/ca/fna/page4e_001053.htmlOk. Just hope for the best. Please keep in touch. |
|
|
|
|
|
DTorons
|
May 18 2020, 01:54 PM
|
New Member
|
QUOTE(arclynmen @ May 18 2020, 12:35 PM) Bro, got email from AA that my flight got rescheduled to 20mins earlier. Seems like they are not going to cancel the flight. Was thinking to postpone my plan and reschedule my flight to 2021. How about you? Bro, just yesterday i managed to get credit refund from AA. And yes, i did get the rescheduled message this morning even though my booking is no more in the system. I managed to get credit refund by log complaint to mavcom after AA rejected my credit refund request. |
|
|
|
|
|
DTorons
|
May 18 2020, 02:07 PM
|
New Member
|
QUOTE(arclynmen @ May 18 2020, 01:59 PM) Didnt know we can do that. May I know when is your original flight? I've filed for credit refund but no respond yet.  My flight supposed to be on 22 jul 2:25PM from KUL to HND. (Rescheduled to 2:05PM) Flying back supposed to be on 31 jul 8:55AM from FUK to KL (Rescheduled to 8:15AM) In fact, AA did call me as a reminder of my FUK rescheduled flight few days ago. Yeah, you have to wait for AA to reject your request first, then you can log complaint to mavcom. It took me less than a month after i complaint to mavcom to get the refund from AA. |
|
|
|
|
|
DTorons
|
May 18 2020, 04:22 PM
|
New Member
|
QUOTE(arclynmen @ May 18 2020, 03:44 PM) Hope they wont reject my refund request. Anyway, you complaint to mavcom on the ground of covid-19? Yes, covid-19. Also I mentioned that AA emailed saying that they are offering credit refund. Just attach and fwd the email to mavcom. |
|
|
|
|
Quote
0.0186sec
0.66
7 queries
GZIP Disabled