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Here is the picture of the "cracked" screen.
If it doesn't look cracked that's just because ur eye can't see, but Samsung can see.
My eye cannot see also, always use case and never dropped it yet.
It is Galaxy Z Flip 3. Any claim under Care+ is subject to 670RM fee.
It's repaired under warranty in US and Europe, but Malaysian must pay.
EDIT: I submitted to Care+ anyway describing it as not-own issue.
Hopefully when they see the photo their heart soften.

EDIT2: Got a call back from Care+ pretty much immediately.
They verified that I haven't dropped the phone and asked me to walk into Service Center again and ask them that I want to file report to Samsung.

EDIT3: So here's the deal. I actually really love Samsung. I like the brand, I like their accessories, I like Samsung Pay, the phone is a marvel of engineering.
I just don't feel at ease with all of the responsibility of adopting new technology being pushed to customer.
We already paid the premium and gave Samsung our trust and we should get premium service for being one of the first.
I am afraid I might end up spending 600 or 1200 every three months.

I hope this can be resolved because I really like the phone
Wow. I feel sorry for you. I suggest you write long email to GM of malausia or asia or whatever.
I had similar issue with my 12 mini. I sent for warranty claim and they blamed me for it. Not only did they want to charge me for replacements, they also took my phone away for over 2 weeks.
I sent email to apple Singapore GM. I created a fuss. Cc every email address I could find and literally fucked them. I got a call the next day, and they asked me to send my phone in and they will honor it.
I declined and I fuck them in another long email threatening consumer tribunal.
In MY, consumers often taken for granted.