Hello all,
2 days ago, my internet suddenly went out (Maxis Fibre 30mbps). I am using a third-party router by the way. After hours of troubleshooting, I found out, the issue was with my Maxis Fibre account WAN login ID. When I tried with my brother's WAN ID (he's using Maxis Fibre too), I am able to login in the , and the internet connection back to normal. Hence, rule out any issue with my hardware.

I called their support tech, and they are unable to assist me, due to I am on a third-party router, even I've stated clearly, it's a clear issue with my login ID, nothing to do with my hardware, by they insist to not be able to assist due to me using a third-party router. Unfortunately, I've thrown away their router as it broke due to lightning long ago, and I don't have time to wait for their tech to come and replace it at the time as I was super busy.

So basically, I am out of options now. The only solution they gave me is to make a police report about my router, and to report is as missing, so they can issue me a new one. Which is, for me sounds stupid, and I don't think police allow faking a police report?

Hence, I gave up with Maxis' support. They are supposed to be giving me a solution since I am a paying customer, never miss my payment not even once. They are not even provided a temp WAN login ID, etc, to minimize service disruption, straight-up bad user experience and customer service.

I need to know the following:

1. What's the penalty fee for not returning the router upon termination?

2. I am planning to go for Unifi. Advisable? What's their best plan now?

3. Has anyone ever experienced the same issue I am facing now with WAN login problem? Kindly note I tried on 2 different routers, the same result. My brother's WAN account login works fine.

Thanks!