medical card insurance, usually take how long to process "pay and claim"?

hmm strange but my case, 3months now still no result yet until today.

4th March - Submit all documents for claims
24th March - Ask for status, they replied currently under processing, when I ask what is the average time to process a claim, she reply me to give them 5 working days to process... ok I give them another 5 working days
2nd April - still no result or reply, I send in another email to ask the status... this time, she tells me that she forward my enquiry to department in charge, and said "if you not hear from us within 5 working days, please reply to this email", What the...................
6th April - Finally got reply on 6th April, asking for additional documents, one of it need letter from HR... MCO, all office closed, delayed
19th May - all additional documents ready, submit to insurance
28th May - Send email ask for claim status, auto acknowledgement said 5 working days to reply my email, but no reply
2nd June - Send another email ask for claim status, auto acknowledgment said 5 working days to reply, but also no reply
10th June - Send another email with all capital letter, only they reply my 28th May email. this time they reply to give them 7 working days, What the...... talk like I juz submit documents yesterday

until today, no reply at all... you said 3 days to know the result, in my case, already more than 3mths not yet know the result zzzz

yes, my agent got call the customer service line to ask also, and they hold his call on line for 2hours

the claim all is centralized in KL HQ right? i think if i go branch here also no use, waste of time coz they are not the one to process the claim... correct me if i were wrong

Edit: today my agent call twice to the customer service, same answer given, still in process, and ask to expedite the process

This post has been edited by 0601430: Jun 12 2020, 05:09 PM

Actually it was my agent help me submit all my documents thru online, i gave him all my docs on 3rd March, the next day he help me submit all the docs, he even screenshot the submission and send to me in whatsapp... i login online check and it is really submitted...

even the day the insurance reply for additional documents, he directly call me bout it on the day he received the notice... i guess my agent is really do his job... just that the insurance company process my claim is not

yea strange right? i send email last friday to ask bout the status again, as at today 2.30pm, no reply

lucky your client's claims go thru without problem... i got user online, but there is no where to see the claim status, only wait for online letter notification...

i use credit card to pay my medical fee, now enter the 3rd month, i paid the interest almost 2k, pay for free, pay for nothing... too bad, couldnt claim the interest with the insurance due to their slow in process the claims...

any suggestion where to complain? all this while i send asking status and "angry" email to their customer service email, but it seems like no use also

This post has been edited by 0601430: Jun 15 2020, 02:57 PM

I check online the status still pending... my agent also everyday help me call to customer careline, still answer given is the same... a bit fed up

I do save some but the medical bill is more than what I have saved, terpaksa use cc to top up the short