Dear all,

I would really appreciate your advice:

Last September, I ordered 8 cartridges for my Canon Photoprinter (almost 800 RM in total) with "Master Distribution Solution", a web shop based in KL and apparently specialized in ink.

After having paid, the company did not act at all. Then, after several attempts to deliver the goods, they finally supplied. Unfortunately, these cartridges were up to 4 years over the expiry date. After contacting them again, they picked up the expired goods and admitted they would not be able to supply cartridges with a reasonable shelf life. Therefore, we agreed on a refund.

Unfortunately, this refund until today (over half a year later) did not happen despite numerous times contacting them and receiving vague responses.

I have two questions:
* How do I handle such a case? Any chance the police will act on this, as I think it is a clear example of internet fraud? Any other suggested way?
* Anybody else bad experiences with this company? I can imagine they did the same to other clients.

Thanks for your help,

Mark

If they are Canon authorised distributor call HQ and complain. That should solve the problem. If not you have the option to file a claim in Small Claims Tribunal for amount less than 5k if I remember correctly.

http://www.nccc.org.my/v2/index.php/guide-to-complaint

For information that i have experience dealing with Master Distribution Solution. The service provide by the company is very good inclusive of the replacement of stock or refund of payment. U must provide the company full detail such as printer model, serial number (for replacement or claim), full name and account number (for refund of payment).
I have experience in refund payment to me by the company. I provide the full name & a/c no (name & a/c no must be the same with bank data). They take about 14 working days to refund to me.

Mr Mark did you provide them such information ??

Hope my experience will help you to solve your problem.

So you created a profile just to post that comment
This topic last reply was in March 2020 & then suddenly you pop out of thin air

Nampak sangat you are that company whose trying to cover your own ass