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Troubleshooting HELP how to reset parental controls?

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TSmungkee P
post Feb 29 2020, 01:18 PM, updated 5y ago

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How do I reset the parental controls in a Nintendo 3ds XL (old version)? I won it at an office party and it's actually old stock from my colleague's store. The problem is a former employee at the store (like 5 years ago) tested it at home and set up parental controls on the device and I have no way of disabling it. doh.gif I've asked my colleague and he doesn't know how to contact that employee now. I got the inquiry number for the device but it doesn't work on the nintendo website since I'm not a US citizen. I can't find a nintendo helpline that serves malaysia.
Any advice is appreciated
TSmungkee P
post Mar 1 2020, 12:10 AM

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issue has been resolved. I had to go into chat support under nintendo switch because the 3ds one just directs me to a phone number which I can't call.

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