Thanks for reply.

It’s so frustrating to attempt to chat with their AVA.... their chat support. That stupid robotic chat won’t let you connect to the actual person. I tried like 10 times. Finally connected but then have to wait and wait. Like one hour or more. During that time of course we don’t expect to just stare at the screen. We’ll do something else. Then when the chat suddenly start, we’re caught unaware. Then we have only limited time to tell our issues. Before I could finish telling my issue, the chat automatically disconnect. It’s so damn annoying. Air Asia has this ridiculous KPI to limit the time for their customers and yet every year they say they’re the best airline?? I should be complaining to the consumers association.

Then I have to attempt to connect to Allstar again. Finally when connected, I was told if you check-in by using apps, then you are only given the QR code and have to go to airport kiosk to print the boarding pass. Only if check-in using computer, you can reprint. I find this is so silly.

This whole experience with Air Asia is really giving me the negative impression of the airline.