An extremely sneaky move from Setel trying to force users to do eKYC. Any submission of petrol receipts to claim Mesra points through Setel App are rejected until your eKYC is done.

There is a feature on Setel that allows you to upload Petrol receipt which you may have failed to scan the Mesra Loyalty Physical Card during debit card/cash payments.

I tried uploading it, 1st case was rejected due to uploading it later than 7 days from petrol purchase.

Second case try upload again within 7 days, STILL REJECTED. Liaised with CS said reject because didnt upgrade ewallet to the higher limit by doing eKYC (upload IC, selfie).

It seems they are trying very hard to kill off the old Mesra Physical Card. I had been having trouble having this card successfully scanned at both pump kiosk and cashier counter, which is why I upload to Setel as they mentioned this to be the new alternative for regaining uncaptured points (before this you can just email the Mesra department attach the receipt, now they said CANNOT anymore, must use Setel). But the procedure is such ridiculous nonsense, a waste of time and ultimately they reject for some ridiculous reason.