Hi there,

Recently I got the 30 ringgit ewallet credit. I did not see any threads on GrabPay discussion so I open this up to ask a couple of noob questions.

1. Is the Grab Customer Service email: support.my@grab.com?

2. From the FAQ I understand you have to always top up the credits to use GrabPay? ie payment is either via your credits, credit/debit card or Cash and cannot be a combination. That is my bill is 35 and I have 5 in my credit. I have to top up manually another 30 ringgit to use and cannot combine payment with cash or card. Am I right? This way I will always have credits in my GrabPay which expires in a year if no activity like that Touch and Go, which already scammed me a lot of money since I don't use toll always and their refund process is tedious and costs money too.

3. For the GrabPay credits, top up via credit card, any charges from Bank or Grab? Looks like a credit card cash withdrawal to me. I cannot find this information in their FAQ so I am assuming no charges.

Many thanks.

This post has been edited by joeblow: Jan 29 2020, 05:32 PM

2. Ask the merchant whether u can pay the remaining bill amount in cash.. some might allow u to do so.

GrabPay is a wallet. To spend RM 30, u need to out some money inside. The money will remain in the wallet till u use it. I usually put RM 100 min monthly. Same goes for TnG eWallet. Every month out RM 100 inside. Useful because sometimes need to pay for utilities or food.

Can I check how you top up? Via Credit Card? If so any charges from Bank or Grab? Thanks.

https://forum.lowyat.net/topic/4704498

Thread is here

I used debit card. No extra charges.

Continue in this thread: https://forum.lowyat.net/topic/4704498

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