not sure about anybody else's experience.. but idealtech was good for me

a friend also bought from them then a cicak got into his desktop.. ruining his graphic card.. he sent to idealtech back to service.. they didn't have any stock left for the card.. need to wait at least 2 weeks, so they put a different graphic card instead for him to use during the 2 weeks while waiting.. and it didn't even take 2 weeks.. 1 week plus they called him back said the graphic card was in stock again