QUOTE(Gabriel03 @ Jan 2 2024, 05:15 PM)
Yesterday morning, I made an instant bank transfer from MBB to SCB. It was registered as a successful transaction at MBB but no traces of the money in my SCB account.
I called SCB and they said that there is a problem with DuitNow and they said that they will look into it. I can accept their explanation as I noticed that I cannot transfer money out of the SCB account.
In the evening, everything seems to be restored as I was able to transfer money in and out of SCB but the money transferred in the morning is still missing.
I called again this morning and they raised a ticket to find the missing money. I have checked that the money has not been refunded back to MBB. The say that the investigation will take 3-5 working days.
Anyone in the same problem as me? It's a significant amount that I have transferred and it's very inconvenient that I cannot access the money for an unspecified duration.
I also same issue. but i transferred from gxbank via duitnow (to mobile phone-link to sc). I called SCB and they said that there is a problem with DuitNow and they said that they will look into it. I can accept their explanation as I noticed that I cannot transfer money out of the SCB account.
In the evening, everything seems to be restored as I was able to transfer money in and out of SCB but the money transferred in the morning is still missing.
I called again this morning and they raised a ticket to find the missing money. I have checked that the money has not been refunded back to MBB. The say that the investigation will take 3-5 working days.
Anyone in the same problem as me? It's a significant amount that I have transferred and it's very inconvenient that I cannot access the money for an unspecified duration.
Yesterday opened case with gxbank - fast via chat & get the case number on email for tracking purposes
Today- Just now open case with SC. - quite easy and fast when calling them. same 3 days to trace back & call back the status. verbally give case number. no email tracking. they acknowledge yesterday duitnow has an issue.
Now 2 bank working to trace it
at least both bank dont give me full shit headache like rize
This post has been edited by ericlaiys: Jan 2 2024, 05:39 PM
Jan 2 2024, 05:36 PM

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