Do you think it's true that customer is always right?

Hell no.

Agree, except when they are wrong.

Yes unless u dun wan business

No. I believe in " you have to make the customer feels they are right"

Reasonable then right lo

Anyone in customer service, sales, support, contract negotiation even project management will tell you no.

According to Shopee seller is always right 🙄

Good lam customer got the right to hamtam you with a baseball bat. Spit at you. Give you buku 5 and uppercut you.

Boleh customer forever right.

Your boss will tell you customer is right.

Not in Malaysia

Hell no.

Yes

The phrase doesn’t mean customer is always right literally. It just means that you don’t argue with customer and think of ways to solve their problem without making the argument/problem worse. In other words, just shut them up with whatever you can offer.

reasonable customer = yes

50% of the time, customers are right all the time.

I've never sold anything and always has been a customer and I tell you No.

only sohai believe in that

customer always have rights, not customer is always right.

Your products should be given to me free.
Am I right ?

Poll mana?

This.

same as zero defects (not achievable)

Scammer will love the company that follows the mantra.

no when you have to deal with so entitled customers usually older ones.

How much money involved?

If too little sometimes even right also wrong in Malaysia

A dumb saying that ppl make up that makes customer think they king

No.

Kuli will disagree.
Boss will agree with this statement.

NOPE

If the customer insist that he shoves a pole up your butt is he still right?

THIS

no customers always left

Nope unless properly informed

Only those that never need to face customer will say that.

Customer has rights, but they are not always right

The customer is right to be right
The customer is right to be wrong

Therefore, the customer is always right.

no

some business is not worth having. better to let them go

yes

"Customer always right" Only applies to business in dire needs of customer money (sale or service). Or business organization management has bad HR PR skills therefore avoid getting into complication when there's complaints.

no...if cb customer how?

no.

i can fired customer.
just give money back.

Depending on how much profit I gain from the 'customer'. Don't say this is materialistic, customers now a day just does not understand the logic of 'there is no such thing as a free meal'. Harsh but its the truth~

This

See how many your dignity worth lo.

no

There should be respect, but it's mutual. Customers are not their bosses.

No. Customers have rights, but they are not always right

If customer is not right, convince them to the right path and solution.

if u got a boss, then customer is always right.

if u are the boss, u have the choice to decide whether u want to give customer to be right or not even thought they are right

if u are the boss, u can tell the customer, please get lost we dont want your biz... boss choice ( if no consequences then no problem u can do that)

Right and Rights.

Two different thing.

Case 1:

Customer: my laptop windows corrupted only. Just format. After 1 hour i take.

Seller: No, after extensive diagnostic, we found your HDD is malfunctioned.

Customer: why you cheat me? I know only windows corrupted. Format very easy mah, RM 20 kaodim already.

Seller: ...

karen says yes.

Case 2 :

Customer : Seller, i have place order. Please ship asap. Please call when delivery.

Seller : Alright, will post today. Delivery handled by courier selected by you during check out. Services may vary.

after 1 hour...

Customer : Why haven't ship out? you scam?

Seller : ...

Next day > >>

Customer " rated 1 star" - " No call when delivery, no one at home, i have to collect my self at poslaju " " very poor service by seller"

seller : ........



Customer always right, what we contributed, services, or effort is all
JOKE after all.

customer always right until the breach the contract.

Customer is not always right. They must be treated right based on the circumstances

i agree but they dont know how much in my account bank

depends. i m working in customer's service related, and helping Singkapork. you think the phrase is applicable?

Customer is the boss of your boss of your boss. Means Great Grandaddy Boss.

not in my case

Depend your maruah worth how much

Nope. If it reasonable then they are right.. If not.. F**k them..