For example my unifi was down recently and the CS asked me to choose an option to replace my equipment.
I told them you haven't determined the cause or troubleshoot the issue already you asking me to choose an option.
In the end turns out it was TM's fault and I didn't have to pay anything.
but point is if i needed to change, the option is there and you are not put in a corner.

This post has been edited by kuci_mayong: Jan 15 2020, 09:35 PM
Jan 15 2020, 09:34 PM
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