Talk and action totally different thing.
A simple procedure by the officer like producing authorization letter and authority card for ease of identification can make the officer job easily to do.
This is call procedure simplification and effective work.
Most of us don't really go thru the content but to ensure who is the responsible for the exercise.

The rampant of scammer and a lot of reports about identity thief and cheat case already make the society become more protective.
The gomen bloated ppl make them less push for process simplication. Everything just put untrained personnel to face the wrath of citizen.