Currently a CelcomFibre user in Sabah, Tawau region.

1. "Generally" good.
Signed up for 100mbps but getting 130mbps download 55mbps upload. Ping : 35ms Jitter : 0 Packet Loss : 0 (Server Telekom Malaysia Berhad, KL)

2. There are a few slowdown of download speed during peak hours (8pm-1030pm). Speed varies , can be as low as 2mbps download however upload is unaffected. Happens almost once per week, usually on the weekends

3. Been calling customer service to report on this issue since 2 months ago, there isn't a definite solution until now. (I'm guessing it's a hardware limitations from their end?)

4. Their customer services really need to be improved based on the 8 times of me calling in. The technical team and the operator has 0 correlation hence they have no idea what were the findings or solution of all my previous complaints.

5. Side note : sign up with a their external agent better, went to the main office and was told that my area was not in coverage, but clearly it is😑



This post has been edited by kuanz: Jun 1 2021, 07:08 AM

sleep slow down has reduced in frequency since then... once every 3 week

yes Celcom Timur