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Celcom Home Fibre - 30Mbps @ RM80. Yay or Nay?, Anything on Celcom Home Fibre
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fick
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 Jan 21 2023, 12:07 AM
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New Member
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Hey guys. I’m currently using Unifi 100Mbps @ RM129 / month. I tried to subscribe Celcom 300Mbps @ RM100 / month recently. Received a phone call from Celcom few days ago for confirmation. And just now I received a whatsapp asking this :
“Hi, This is from Celcom. Thank you for being interested in our Celcom Home Fiber product
However, we would require the following documents to assist in the investigation.
1. Utility bills followed by the registered address(electric bill/water bill )
2. Sharehouse location
3. Building Picture
Thank You”
Is this normal?
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fick
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Jan 21 2023, 02:09 PM
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New Member
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QUOTE(asellus @ Jan 21 2023, 11:31 AM) If this is new application and not service transfer from Unifi or others, then the answer is yes. This is new application to Celcom, transferring from Unifi |
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fick
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Jan 21 2023, 02:13 PM
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New Member
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QUOTE(YoungMan @ Jan 21 2023, 01:46 PM) You should do service transfer, otherwise Celcom cannot proceed due to that address already have registered fibre service. Inform Celcom you are transferring from Unifi, get the transfer ID and submit to Tmpoint for approval. Also in Tmpoint need to pay your bill 1 month in advance, TM will refund the prorated balance once your Unifi account is deactivated. Celcom’s aware that I’m transferring from Unifi. In fact they advised me not to terminate my Unifi and wait for transfer id from Celcom. So I’m feeling weird they’re asking me to share location, utility bill and picture of my house |
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fick
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Jan 21 2023, 05:45 PM
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New Member
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QUOTE(asellus @ Jan 21 2023, 02:21 PM) Then everything boiled down to one question: did you obtained a transfer ID from Celcom and has submitted it to TM? Haven’t got the transfer id yet |
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fick
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Jan 21 2023, 05:48 PM
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New Member
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QUOTE(YoungMan @ Jan 21 2023, 03:16 PM) Perhaps they are having problem finding your address in their system. Just share your Unifi bill showing your name and address is enough. The rest just cover it. Good one. So I just checked to confirm this, my address didn’t appear in Celcom fibre coverage. I’ve been using Unifi Fibre for a little over 2 years. Contract just ended recently |
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